Customer Service Agent Rocky Mount

Agency

Dept of Revenue

Division

Job Classification Title

Administrative Specialist I (S)

Position Number

Grade

NC08

About Us

The North Carolina Department of Revenue is committed to excellence in tax administration ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits competitive pay professional development and career advancement. Our dedicated team provides accurate information achieves high compliance and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race color gender national origin religion age disability or political affiliation.

Description of Work

Come work for NCDOR! We will teach you all about taxes so you can serve the taxpayers of North Carolina!

If you are looking to start a career in government balance your professional and personal life or simply to serve North Carolina taxpayers a career with the NCDOR may be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term rewarding and satisfying careers.

Salary:
We are currently hiring Customer Service Agents with a $39000 salary in our Rocky Mount Customer Service Center. Bilingual Agents who utilize their Spanish skills are compensated at a salary of $40950. Agents meeting all training progression requirements are eligible for a 5% salary increase and option for full time remote work.

The Work:
This position assists taxpayers by providing excellent service while educating and enforcing compliance with the Revenue Laws of North Carolina. Responsibilities of these positions include but are not limited to:

Consistently answer incoming calls via a high-volume telephone system

Answer questions from taxpayers and representatives regarding refunds payment plans notices received account balances tax laws and policy and procedures

Complete our premier program to understand and communicate personal and sales and use tax laws

After successfully completing training you will possess the knowledge skills and abilities necessary for career advancement within the agency and have the option to work from home.

Knowledge Skills and Abilities/Management Preferences

• Good communicator (both written and verbal) with the ability to express oneself clearly and concisely

• Experience with the use of a computer and proficiency in word processing

• Demonstrated experience maintaining courteous and professional behavior while dealing with controversial matters and irate customers

Effective July 1 2025 candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge skills and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

COMPENSATION & BENEFITS:The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous high-quality low-cost benefits on a pre-tax basis).

Some highlights include:

The best funded pension plan/retirement system in the nation according to Moodys Investors Service

Twelve paid holidays per year

Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year

Twelve sick days/year which are cumulative indefinitely

Paid Parental Leave

Personal Observance Leave and Community Service Leave

Longevity pays lump sum payout yearly based on length of service

401K 457 and 403(b) plans

Eligibility for the Public Service Loan Forgiveness Program

The North Carolina Department of Revenue is committed to excellence in tax administration ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits competitive pay professional development and career advancement. Our dedicated team provides accurate information achieves high compliance and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race color gender national origin religion age disability or political affiliation.

This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. Tax compliance is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.

To be considered within the most qualified pool of applicants and receive credit for your work history and credentials you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit.

Applicants eligible for veterans preference should attach a copy of form DD-214.

If you have general questions about the application process you may contact Human Resources at or . Individuals with disabilities requiring disability-related accommodations in the interview process please call the agency ADA Administrator at .

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

Recruiter:

Donna Howe

Recruiter Email: