Digital Access & Engagement Program Manager

Job Description

UW Medicines Access & Innovation team has an outstanding opportunity for a Digital Access & Engagement Program Manager

DEPARTMENT DESCRIPTION

UW Medicines Access & Innovation team drives enterprise-wide strategies to improve patient access through digital engagement and scheduling optimization. We partner with clinical operational and IT stakeholders to deliver technology-enabled solutions that enhance patient experience and streamline appointment workflows.

POSITION HIGHLIGHTS

• Lead design and implementation of digital scheduling and patient access initiatives across UW Medicine.
• Drive adoption of online self-scheduling outreach strategies and emerging AI-enabled workflows.
• Collaborate with clinical operational and IT leaders to align scheduling innovations with enterprise digital health strategies.
• Serve as a strategic leader for portfolio management and change management initiatives tied to appointment access.

PRIMARY JOB RESPONSIBILITIES

• Program Management: Oversee digital scheduling program including workflow design enhancement prioritization and stakeholder communication.
• Operations Engagement & Change Management: Partner with clinics to ensure adoption of scheduling tools; lead structured change management processes.
• Training & Governance: Act as SME for training on scheduling tools; lead committees overseeing digital access initiatives.
• Analytics & Continuous Improvement: Develop dashboards and analytic frameworks; monitor performance and identify improvement opportunities.
• Leadership: Provide strategic oversight for scheduling initiatives; lead cross-functional teams and collaborate with executive leadership.

Minimum Requirements

- Masters degree in Business Communications Healthcare Administration or related field AND six to eight years of demonstrated success in a consulting capacity in a related healthcare hospital or ambulatory setting to include:

a) Five (5) years of Patient Access related experience

b) Five (5) years of supervisory experience in healthcare setting

d) Five (5) years of project management and change management

e) Three (3) years of customer service management

- Project Management Facilitation - Extensive experience in facilitating large meetings demonstrating the ability to represent a complex organization or collaborative of various stakeholders and lead to outcomes

- Customer Orientation - establishes and maintains long-term relationships building trust and respect by consistently meeting and exceeding expectations with internal and external customers vendors and stakeholders

- Tactical Execution Experience - oversees the development deployment and direction of complex programs plans and processes

- Vendor management Experience - contracting quality assurance etc.

- Policies & Procedures Experience - articulates knowledge and understanding of organizational policies procedures and systems

- Computer (PC) Skills - demonstrates proficiency in Microsoft Office applications and ability to learn new computer/software skills quickly

- Financial Management Knowledge - applies tools and processes to successfully manage budget ROI and business forecasting

- Analytical Skills - Excellent analytical skills with the ability to develop assess and implement at all operational phases of a project.

- Organization Skills - proactively prioritizes anticipates needs and effectively manages resources and budgets

- Communication Skills - communicates clearly persuasively and concisely both in verbal and written communication

- Resilient agile and ability work in a dynamic environment and under pressure

- Able to operate and communicate at a high professional level while performing work at a detailed level and frequently transfer and move between the two

OR

Equivalent experience and education will be considered except in cases where required.

Compensation Benefits and Position Details

Pay Range Minimum:

Pay Range Maximum:

Other Compensation:

Benefits:

Temporary or Regular

FTE (Full-Time Equivalent):

Union/Bargaining Unit:

About the UW

Working at the University of Washington provides a unique opportunity to change lives on our campuses in our state and around the world.

UW employees bring their boundless energy creative problem-solving skills and dedication to building stronger minds and a healthier return they enjoy outstanding benefits opportunities for professional growth and the chance to work in an environment known for its diversity intellectual excitement artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive respectful and welcoming community for all. As an equal opportunity employer the University considers applicants for employment without regard to race color creed religion national origin citizenship sex pregnancy age marital status sexual orientation gender identity or expression genetic information disability or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process contact the Disability Services Office at or .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.