Project Assistant – Post Sales Surveillance

At Polaris Inc. we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are and we create incredible products and experiences that empower us to THINK OUTSIDE.

Job Summary

Support and facilitate the safety claim process for Post Sales Surveillance (PSS) including case creation gathering information from dealers and customers and communicating case resolutions. Act as a Polaris ambassador to customers and support the investigation teams with data collection during active investigations. Additionally provide support to other Polaris departments (Owner Connections Tech Service etc.) that interact with dealers and customers as needed. This role is also expected to support continuous improvements efforts in relation to the safety claim process.

Responsibilities

• Communicate with dealers & customers to gather information related to potential safety concerns.
• Work closely with PSS team members to track parts and/or vehicles to ensure safety related claims are being processed accurately and in a timely matter.
• Support investigation initiation when incidents are identified.
• Effectively communicate with investigation teams to coordinate investigation activities.
• Support electronic investigation records management.
• Recognize and communicate sensitive and urgent issues to leadership.
• Identify and support continuous improvement efforts within the PSS & Analytics organization.
• Promote a Culture of Safety within Post Sales Surveillance and Polaris.
• Other projects and duties as assigned.

Experience and Skills

• 2-3 years previous technical or consumer service experience preferred. Experience within the Powersports or Automotive industries is preferred.
• Systems expertise with CRM and AS400 applications.
• Strong organizational and communication skills required.
• Conflict management skills a plus.
• Ability to handle changing priorities and a fast-paced environment required.

Education

• Bachelors degree preferred

Competencies:

Achievement Orientation

Focusing efforts on achieving high quality results consistent that meet or exceed standard expectations.

Collaborating with Others

Working together with others in a cooperative and supportive manner to achieve shared goals.

Customer Value Management

Developing customer value plans to create value for sales opportunities through effective communications and thorough knowledge of customers and markets.

Nurturing Innovation

Creating a welcoming environment that encourages different perspectives and new ideas building a culture of curiosity openness and creativity across the organization and the wider community.

Ensuring Accountability

Holding yourself and others to high standards of accountability and creating an infrastructure and transparent corporate culture that supports and measures personal and organizational responsibility and accountability.

Working Conditions

• Engineering and office environment conditions.
• Infrequent travel on occasion and according to needs of business as project(s) dictate.

The starting pay range for Minnesota is $25.00 to $30.00 per hour plus eligibility for pay and positioning within the range are determined through a wide variety of factors including but not limited to education experience knowledge skills and geography. While individual pay could fall anywhere in the range based on these factors it is not common to start at the high end or top of the range.

To qualify for this position former employees must be eligible for rehire and current employees must be in good standing.

We are an ambitious resourceful and driven workforce which empowers us to THINK OUTSIDE. Apply today!

At Polaris we put our employees first by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive compensation including a market-leading profit-sharing plan that is fundamental to our pay-for-performance Polaris employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generousmatching contribution to 401(k) financial wellness education and consultation to plan for their financial addition to competitive pay Polaris provides a comprehensive suite of benefits including health dental and vision insurance wellness programs paid time off gym & personal training reimbursement life insurance and disability offerings. Through the Polaris Foundation and our Polaris Gives paid volunteer time off we support employees who actively volunteer their time efforts and passions to improve the health and wellbeing of the communities in which they live play and work. Employees at Polaris drive our success and are rewarded for their commitment.

About Polaris

As the global leader in powersports Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris high-quality product line-up includes the Polaris RANGER RZR and Polaris GENERAL side-by-side off-road vehicles; Sportsman all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Indian Motorcycle mid-size and heavyweight motorcycles; Slingshot moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats including industry-leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts garments and accessories. Proudly headquartered in Minnesota Polaris serves more than 100 countries across the globe.

EEO Statement

Polaris Inc. is an Equal Opportunity Employer and will make all employment-related decisions without regard to race color religion creed sex sexual orientation gender identity national origin age disability marital status familial status status with regard to public assistance membership or activity in a local commission protected veteran status or any other status protected by applicable law. Applicants with a disability that are in need of an accommodation to complete the application process or otherwise need assistance or an accommodation in the recruiting process should contact Human Resources at or.To read more about employment discrimination protection under U.S. federal law see:Know Your Rights: Workplace Discrimination is Illegal ().