Error Adjudication Lead

Do you have the skills to manage and influence a wide range of stakeholders to lead and support continuous improvements across the business Do you have strong leadership qualities and experience in leading complex decision-making teams Are you comfortable working flexibly in a dynamic operational environment to meet performance and quality standards

Social Security Scotlands Fraud and Error Resolution Unit (FERU) is seeking two C1 Error Adjudication Leads one leading on Disability Benefits and Fraud Decision Makers and the other role leading on Low Income Benefit and Carers Support. These are high-profile roles where you will apply your leadership skills and benefit decision-making expertise in a dynamic and collaborative environment.

You will lead an operational team investigating potential error cases ensuring compliance with policy and legal requirements identifying opportunities for improvement and engaging with stakeholders. These varied roles offer the chance to develop a broad range of skills make a meaningful impact on peoples lives and benefit from excellent career progression opportunities.

• Manage an operational team ensuring compliance with policy and legal guidance and providing support on unusual high-interest or complex cases including where necessary consulting with policy or legal advisers.
• Ensure consistency in decision-making by strengthening guidance and developing robust Quality Assurance processes.
• Oversee workflow and caseload management proactively identifying and correcting errors through methods such as sampling and data matching.
• Monitor and report on team performance collecting appropriate Management Information to support internal performance tracking and the identification analysis and mitigation of fraud and error risks.
• Draft official reports and papers relating to error for Social Security Scotland.
• Engage and influence stakeholders to support efforts to reduce error.
• You will also be appointed (following learning and accreditation) as an Authorising Officer under the Regulation of Investigatory Powers (Scotland) Act 2000 to consider applications to conduct covert operations to support counter-fraud work.

Success Profiles
We use an assessment framework called Success Profiles which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements.

Experience

1. You will have experience of leading teams in a complex or error correction casework environment delivering an accurate & consistent service.
2. You will have experience of using a range of data evidence and insight to draft reports for senior stakeholders to secure agreement for error reduction activities.
   

Technical / Professional Skills:

You will demonstrate the following skills within the ODP Competency Framework

• Delivery and decision making at speed- Practitioner Level
  

Behaviours

• Leadership Level 4
• Changing and Improving Level 4

You can find out more about Success Profiles Behaviours here - Success Profiles - Civil Service Behaviours ().

How to Apply
Apply online providing a 2 page CV and a Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the Success Profiles above.

Please note - we will hold an initial sift using the CV and personal statement on Experience 1.

Candidates who pass the initial sift will have their applications fully assessed.

If invited for further assessment this will consist of an interview and presentation

Artificial Intelligence (AI) tools can be used to support your application but all statements and examples provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

We aim to provide feedback on request. However if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.

Information Session
We will be hosting an online candidate information session on Wednesday 14th January 2026 from 12pm - 1pm. where we will be discussing the role the application process and what its like working for Social Security Scotland.

Please join us using the link below:

Click here to join the meeting

Expected Timeline (subject to change)
Sift w/c 19th January 2026
Interview w/c 10th February 2026

Reserve List
In the event that there are more successful candidates than posts available a reserve list will be kept for up to 12 months.

About Us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.

As part of the UK Civil Service we uphold the Civil Service Nationality Rules.

Working Pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location which will be either Glasgow or you have specific questions about the role you are applying for please contact us.

Equality Statement
Social Security Scotland are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process please contact us at .

Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.

Further Information
This post requires the successful candidate to clear additional National Security Vetting clearance before a start date can be offered. Further information regarding National Security Vetting clearance can be found here -United Kingdom Security Vetting: Applicant - ()

This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland the broader Scottish Government or Other Government Departments.

Find out more about our organisation what we offer staff members and how to apply on our Careers Website.

Read our Candidate Guide for further information on our recruitment and application processes.

Please note; the successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.

If you experience any difficulties accessing our website or completing the online application form please contact the Resourcing Team via

Apply before 21st January 2026 at 23:55

Contact Name - Claire Price
Contact e-Mail -