Supervisor Housekeeping

Principal Duties and Responsibilities:

• Supervises and ensures efficiency of the Guest Room Attendants and House Attendants issues work assignments keys etc. and monitors their work progress.
• Ensures that assigned floors closet and carts are cleaned before end of shift.
• Submits work orders for all maintenance issues.
• Assists with monthly and quarterly inventories.
• Investigates complaints regarding housekeeping service and equipment.
• Responsible for all daily housekeeping services to guest rooms corridors and service elevator landings.
• Responds to any guest request or complaint immediately.
• Train Guest Room Attendants as needed to correct deficiencies.
• Inspects housekeeping floor closets in the morning and ensures that linens are supplied to par stock levels and adequate supplies are in place.
• Ensures delivery of supplies to the floors removal of soiled linen and trash vacuuming and cleaning of guest corridors guest elevators landings and staircases.
• Ensures that all vacant/ready rooms are reported immediately. Inspects at least three departures and ready rooms per section with written checklist daily.
• Inspects every departure and ready suite and every VIP arrival assigned guestroom prior to the arrival of the guest.
• Ensures that all special projects (deep cleaning etc.) are completed properly and as scheduled.
• Coordinates any maintenance work through the Office Coordinator and follows up that the work was properly completed.
• Ensures that every guestroom in the section has been properly serviced prior to the end of the shift.
• Ensures that at the end of the shift all floor closets are left orderly and that all Guest Room Attendant carts are stored orderly and secured.
• Signs in and accounts for all section key cards.
• Returns any guest item left behind in a departure room to the housekeeping office immediately for subsequent turn over to the lost and found department.
• Reports any unusual occurrence to the Executive Housekeeper.
• Communicates daily with the staff; informs staff of all happenings in the hotel and casino.
• Rewards and recognizes superior performers.
• Interviews selects hires and retains superior employees.
• Completes timely evaluations for subordinates.
• Conducts formal and informal training for subordinates.
• Conducts formal and informal coaching and counseling with subordinates.
• Rewards and recognizes superior performers.
• Ensures that employees work safely and follow all safety rules.
• Ensures compliance with relevant laws and regulations as well as company policies and procedures.
• Maintains up-to-date knowledge of industry and competition.
• Ensures effective communication within the department and company.
• Holds subordinates accountable for established performance expectations.
• Motivates and develops staff; provides advice and guidance as appropriate.
• Complies with and enforces compliance with the companys recycling program standards.
• Completes schedule for House Attendants

Supervisory Responsibility:

• Assist with the direction coordination and evaluation of Guest Room Attendants and House Attendants.
• Carries out shift management responsibilities in accordance with the organizations policies and applicable laws.
• Assist with interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment:

• Mostly indoors and generally climate-controlled environment
• Will be exposed to noise smoke and odors
• Working with others and independently

Physical Demands:

• Regularly required to see talk hear walk sit and stand
• Frequently required to use hands to handle feel and reach
• Occasionally required to stoop
• Occasionally lift and or move up to 30 pounds

Preferred Education and Experience:

• High school diploma or GED or equivalent work experience required.
• 1 - 3 years of supervisory experience in hotel operations preferred.
• Must possess computer proficiency with Microsoft Word.
• Must possess good oral and written communication skills.
• Must possess good customer service and leadership skills.
• Must be able to solve problems and deal with a variety of situations.
• Must present an overall professional appearance.
• Must be able to work weekends holidays and nights as scheduled.
• Must be able to successfully pass a background check.
• Must have initiative well-developed interpersonal skills and the ability to set and achieve high standards of performance.
• Must have the ability to make progress on multiple assignments under time constraints.
• Must be able to speak read and write English

Required Experience:

Manager