Employment Status:

Shift:

Facility:

Requisition Number:

How Youll Help Transform Healthcare:

Successful candidate MUST BE able to attend required orientation classes during daytime hours Monday through Friday from 8 am to 5 pm for the first 2 weeks. These classes are mandatory!

If you want to learn more about being a Patient Care Tech/Nursing Assistant at Carilion or hear testimonials from current Nursing Assistants please watch this VIDEO.

As part of the health care team the Patient Care Technician performs basic clerical and technical clinical services relating to the care cleanliness safety and comfort for patients of all ages. Provides quality service through a team oriented collaborative approach to patient care.

• Provides basic nursing care and performs advanced technical skills for specified age groups according to established standards. Assists patients with activities of daily living. Appropriately documents and reports patient observations to licensed staff.
• Transports patients supplies specimens equipment etc. within the facility.
• Contributes to Carilion Clinics performance improvement activities. Actively participates in obtaining desired service line/departmental outcomes.
• Exhibits competent knowledge of EMR and assists with chart audits.
• Participates in unit quality surveillance activities
• Actively participate in unit shared governance and/or organization councils/committees
• May lead unit huddle; participate in IDRs (unit based interdepartmental patient rounds)
• Provides support for department/unit staff scheduling including covering lunch assignments.
• Reviews medical record for outstanding orders and notifies nurse of stat orders and medication changes.
• Orders department/unit supplies and equipment and stocks/organizes supplies.
• Assists with customer service in way-finding answering phones making meaningful connections with patient and visitors
• Processes equipment between patients as needed (cleans unit based equipment and gathers supplies needed to operate equipment). Operates and maintains general office equipment. Follows procedures for timely equipment repairs
• Leads streamlined timely and comprehensive admission transfer and discharge processes keeping the patient experience as the top focus. Assists in coordination of patient flow into/out of area using department/unit specific software and Intranet. Is aware of unit outcomes and metrics and promotes process improvement initiatives that add value to our outcomes and/or organizational mission
• Welcomes and assists patients and visitors; assists with registration. Serves as face of the unit; role models service excellence behaviors at all times.
• Demonstrates excellent telephone etiquette and interpersonal skills when answering phones and interacting with patients visitors physicians and other health professionals. Receives and screens incoming calls via telephone and patient call system. Routes calls to appropriate individuals and takes messages accurately
• Monitors cleanliness of the waiting and break rooms and performs safety/environmental rounds on unit and with multidisciplinary team members
• Participates in the sitter process (if competencies appropriate).
• Assists with maintaining regulatory compliance. (refrigerator glucose meters equipment room storage assisting with code cart checks as assigned etc
• May be responsible for phlebotomy (competency appropriate)
• May conduct nonsterile wound care dressings (competency appropriate)
• May replace and remove saline locks (competency appropriate)
• May do colostomy bag changes (competency appropriate).

Job Scope:

May be required to support multiple nursing units. Interacts with unit staff patients physicians families visitors management ancillary departments and the general public. Maintains patient staff and customer confidentiality. If assigned to perform patient care tasks must demonstrate knowledge of the principles of growth and development through the life span possess the ability to recognize and report data reflective of the patients status interpret the appropriate information needed to identify each patients requirements relative to his or her age and specific needs and provide the care needed as described in departmental policies and be required to sit with patients on suicide precautions or to perform responsibilites in a fast-paced environment requiring use of prioritization and time mangement skills. May be exposed to infectious diseases biohazardous and hazardous materials including regulated medical wastes and combative patients. Prolonged periods of sitting visualizing computer screen and using keyboard may be necessary. May be required to work at multiple Carilion facilities.

Organizational Responsibility: Functions as a key member of the health care team and performs tasks as delegated by licensed staff.

Communication: Interacts with unit staff patients physicians families visitors management ancillary departments and the general public.

Confidentiality: Maintains patient staff and customer confidentiality.

Financial Responsibility: Suggests cost containment initiatives in immediate work unit/department. Judgment: High probability that errors in work are detected.

Physical Demands/Hazards: May be exposed to infectious diseases biohazardous materials and combative patients. Physical requirements include lifting prolonged periods of standing bending pushing pulling reaching and walking.

Job Responsibilities: Work is performed in patient care environment and is often fast-paced requiring use of prioritization skills.

Compliance: Follows set guidelines and procedures in the execution of daily tasks. Work is reviewed by others to ensure compliance goals are met.

Age-specific Responsibilities: Demonstrates knowledge of the principles of life span growth and development. Observes and documents data reflective of the patients status interprets the appropriate information needed to identify each patients requirements relative to his or her age and specific needs and provides the care needed as described in departmental policies and procedures.

What We Require:

Education: High school diploma or equivalent education required.

Experience: Previous experience in direct patient care preferred.

Licensure certification and/or registration: Certified Nursing Assistant preferred. If employee is working in a critical access facility a Certified Nursing Assistant is required.

Life Support: AHA BLS-HCP required within 6 months of hire.

Other Minimum Qualifications: Effective interpersonal communication and teamwork skills required. Must successfully complete orientation and competency validation for position.

This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Recruiter:

Recruiter Email:

For more information contact the HR Service Center at 1-.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race color religion sex national origin age (40 or older) disability genetic information or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 8:00 a.m. to 4:30 p.m. Monday through Friday.

For more information on E-Verify: Pay and Well-beingat Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. Thats why we offer a well-rounded benefits package and many perks and well-being resources to help you live a happy healthy life at work and when youre away.

When you make your tomorrow with us well enhance your potential to realize the best in are benefits available to you when you join Carilion:

• Comprehensive Medical Dental & Vision Benefits
• Employer Funded Pension Plan vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app Virgin Pulse
• Discounts on childcare
• Continued education and training