Automotive Customer Service Advisors
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Job Location:
Grand Haven, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Service Advisor
Preferred Ford
Preferred Ford is seeking an experienced Service Advisor to join our growing customer-focused service department. This role is ideal for a motivated professional who understands dealership operations excels in customer communication and thrives in a fast-paced environment.
Position Overview
The Service Advisor serves as the primary liaison between customers and the service department. You will be responsible for creating a positive service experience driving repair order value and ensuring work is completed accurately and efficiently.
Key Responsibilities
Greet customers promptly and professionally
Write accurate and detailed repair orders
Recommend maintenance and repair services based on vehicle condition and manufacturer guidelines
Communicate effectively with technicians regarding diagnostics and repair status
Provide clear updates to customers throughout the repair process
Review completed work and invoices with customers
Maintain high CSI standards and customer retention
Follow dealership processes and compliance requirements
Required Qualifications
Prior experience as a Service Advisor in a dealership environment (required)
Strong sales communication and organizational skills
Ability to manage multiple repair orders simultaneously
Proven track record of customer satisfaction and performance metrics
Professional appearance and demeanor
Preferred Qualifications (Plus)
Experience using Dealertrack
Experience using X-Time
Ford dealership experience is a strong plus
What We Offer
Competitive compensation plan (commission and/or performance-based)
Stable high-volume service department
Supportive management and team-oriented culture
Ongoing training and development opportunities
Full benefits package (medical dental vision PTO and more)
How to Apply
Qualified candidates are encouraged to apply with a resume or work history detailing dealership service experience.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Service Manager Job Summary We are seeking a skilled and experienced Service Manager to join our Service Team at Preferred Chrysler Dodge Jeep Ram of Grand Have...
