Social Worker Supervisor II

• Plans assigns directs mentors coaches and reviews the work of employees providing the most advanced or complex casework such as adoptions and protective services; maybe required to work or supervise on-call
• Consults with and guides social workers in providing counseling support and guidance to clients with complex or specialized needs
• Reviews and approves forms applications court reports placements reports of abuse and other documents to verify information or determine proper course of action; reassesses and modifies case plans
• May testify in court; supports witnesses and victims who must testify in court
• Selects trains evaluates and disciplines subordinate staff
• Documents and addresses clients concerns and complaints
• Assists in the development of community resources for all programs
• Assists and participates in the development of in-service training and staff development programs
• Evaluates the effectiveness of policies and procedures
• Represents the social services department at conferences and addresses community groups
• Discusses or interprets regulations rules policies and programs to clients applicants staff and the general public
• Facilitates communication between staff and management; communicates department expectations and activities policy changes and regulatory changes; evaluates and recommends service delivery improvements
• Provides social services for sensitive or confidential cases in the absence of assigned social workers or to meet workload demands
• Participates or intercedes in interviews to defuse hostile or angry clients; obtains information on personal issues in difficult or emotional situations; explains decisions or recommendations to clients and family members
• Establishes and maintains effective working relationships and trust with staff clients family members community organizations and the public; collaborates with service providers; facilitates a work environment favoring teamwork collaboration and mutual respect
• Provides peer support for coworkers facing case related stress
• Maintains written chronological narrative reflecting personal or other contacts with the client and reasons for the social workers actions; prepares and maintains case records and databases; communicates decisions timelines recommendations and case plans to clients families and service providers
• May direct research studies and prepare reports
• Enters and retrieves information from an automated computer system; researches information using the Internet and computer resources.
• Develops and prepares court reports case plans case narratives and safety plans in automated computer systems
• Authorizes the provision of social and employment services through the department provides services and makes referrals to other agency staff and community agencies.
• Receives approves and prepares correspondence and reports
• Ensures all services are delivered in a respectful culturally sensitive and appropriate manner and
• Maintains confidential information in accordance with legal standards and/or County regulations; performs all duties in conformance with the National Association of Social Workers (NASW) Code of Ethics
• Performs related duties as assigned

• Principles and practices of supervision training mentoring motivating casework consultation and peer counseling
• Principles and practices of organization workload management and time management
• Principles and practices of note taking report writing and English composition grammar punctuation and spelling
• Functions of public social services agencies and the principles of public social service administration
• Social research methods
• Laws rules and regulations governing the operation of public social services agencies and the role and responsibilities of a social worker
• Medical legal economic and social management needs of individuals and families with special medical needs such as HIV disease drug dependency the medically fragile child Alzheimers and the terminally ill
• Strategies and protocols surrounding crisis intervention techniques such as voice modulation and assessing the potential for suicide
• Psychopathology the different types of mental illness diagnoses how mental illness affects human behavior and mental health services and treatments utilized by clients
• Signs stages and dynamics of abuse and the effects of abuse on child/adult development and behavior
• Signs and symptoms of alcohol and drug use/abuse in adults and children and the effects on families
• Standards for maintaining clients safely in the home; options for placement; effects of removing clients from unsafe situations
• Principles and methodologies of research analysis problem solving and decision making
• Principles methods and resources in the field of public health mental hygiene education correction and rehabilitation as they relate to public social service
• Techniques of supervision training and casework consultation
• Computers software and Internet research
• Principles of community organization
• Resources available in the community for referral or utilization in employment or social service programs

• Exercise sound judgment when organizing directing and prioritizing unit activities
• Select train coach supervise evaluate and discipline subordinate staff
• Mentor counsel and collaborate with staff and foster an environment of teamwork mutual respect and professionalism
• Classify case problems and evaluate the effectiveness of effort in solving problems.
• Apply effective interpersonal and interviewing skills
• Develop and maintain effective working relationships with agency staff clients and outside organizations
• Make oral and written presentations clearly and concisely
• Analyze a situation accurately and adopt an effective course of action
• Maintain confidentiality in accordance with legal standards and/or county regulations
• Recognize signs of abuse for children elderly and dependent adults; assess risk factors and potential dangers to clients
• Act effectively in stressful situations
• Interact professionally and respectfully with clients including difficult hostile or distressed clients
• Respect cultural differences
• Use computers and related software packages

TRAINING & EXPERIENCE EXAMINATION WEIGHTED 100%
The Training & Experience Examination is designed to elicit a range of specific information regarding each candidates knowledge skill abilities and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a order to obtain a position on the eligible list candidates must receive a minimum rating of 70% on the examination.

Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.

If conditions warrant an Experience and Education examination may be conducted in lieu of the Training and Experience Examination. Please review the Experience and Education examination information below:

EDUCATION & EXPERIENCE EXAMINATION WEIGHTED 100%
The Education & Experience examination is based solely upon information provided from the application and supplemental information (e.g. resumes transcripts). Information provided from the application and supplemental information will be assessed compared to a standard developed in relation to the elements of the. Special care should be taken to submitting a complete description of your education and experience relevant to the typical tasks scope and minimum qualifications stated on this bulletin. Supplemental information will be accepted but competitors should read this bulletin carefully to determine what kind of information will be useful to those individuals completing the order to obtain a position on the eligible list candidates must receive a minimum rating of 70% on the examination. Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.