Service Coordinator Dispatcher
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Company:
Finning CanadaNumber of Openings:
1Worker Type:
Temporary (Fixed Term)Position Overview:
Join Finning and play a key role in supporting service operations by coordinating Maintenance Customer Orders (MCOs) dispatching technicians and ensuring smooth workflow execution. This position offers:A dynamic role focused on managing administrative processes scheduling and customer communications.
Opportunities to collaborate with internal teams and external customers to maintain Service Excellence standards.
A chance to contribute to operational efficiency and customer satisfaction through accurate scheduling and proactive communication.
As a Service Coordinator Dispatcher you will track and report MCO progress dispatch technicians and serve as a primary point of contact for customers throughout the service process. If you are detail-oriented organized and thrive in a fast-paced environment this is a job for you!
Job Description:
- Verify and confirm information for MCO creation including credit approval marketing programs and service history.
- Open MCOs and work orders ensuring alignment with scope budget and schedule.
- Maintain document control within Case and WFE systems and ensure compliance with Service Excellence governance.
- Dispatch technicians to jobs based on skill set availability and priority ensuring efficient resource allocation.
- Coordinate transportation site access and third-party contractor arrangements as required.
- Support repair execution by updating systems in real time managing adjustments and monitoring progress.
- Schedule and participate in PRE MID and POST job meetings capturing action items and updating commitment dates.
- Communicate proactively with external customers regarding job status scheduling changes and completion timelines.
- Initiate closure activities validate documentation and ensure readiness for invoicing.
Day-to-Day Activities:
- Dispatch technicians and manage daily scheduling to optimize productivity and meet customer commitments.
- Monitor MCO progress and update systems (Case WFE SWIP Tool M3) in real time.
- Respond to service warranty and customer inquiries promptly and professionally.
- Provide regular updates to customers on job status and anticipated timelines.
- Ensure timely completion of closure documentation and invoicing activities.
Requirements:
- Secondary education with a focus on administrative management business management or accounting/financial training is an asset.
- 2 years of experience in dealership dispatching project coordination or service-related roles in construction oilfield forestry marine or similar industries.
- Strong communication skills with the ability to manage internal and external stakeholder relationships.
- Proficiency in Microsoft Office applications and familiarity with Salesforce and other service-related systems.
- Ability to multitask manage priorities and work effectively in a fast-paced environment.
Important:
- This position is based out of our Calgary branch location.
- Temporary full-time role.
- 6-month contract with potential for extension.
- Monday Friday 5x2 schedule.
If youre ready to support service operations manage dispatching and deliver exceptional customer communication apply today!
At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
If you've noticed more Caterpillars crawling around your neighborhood, Finning International may be responsible. The company is the largest dealer of heavy equipment and diesel engines made by Caterpillar (CAT), the world's leading manufacturer of construction equipment. Finning opera ... View more
