Collections Analyst

About Ascent

Ascent Global Logistics headquartered in Belleville Michigan is a leading global provider of expedited time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network internal ground fleet and airline via its proprietary digital PEAK freight marketplace which provides robust carrier capacity and transparent pricing backed by 24/7/365 logistics experts. Ascents offerings include air charter and ground expedited solutions as well as truckload less-than-truckload global forwarding brokerage and managed transportation services. The experienced Ascent team solves customers most challenging logistics needs by providing industry-leading service and top-tier satisfaction.

Our Guiding Principles

At the core of Ascents culture is a strong commitment to excellence driven by the passion and dedication of every team member. Were equally dedicated to going above and beyond for our customers ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and play hard by creating an environment where tasks are performed with a can-do attitude from start to finish. We play smart by delivering on our commitments in an honest fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets so we play together by making every effort to provide a professional and enjoyable experience enabling careers to flourish and personal growth to be achieved.

What Youll Do

The Collections Analyst position ensures the company receives payment for services provided to customers and facilitates collection of delinquent accounts.

• Contact A/P department of customers who have amounts past agreed terms or short paid invoices.
• Document all collection efforts in the appropriate system
• Ensure customer has adequate documentation for payment
• Update customer web sites with required information
• Review disputed charges and take appropriate action to resolve
• Monitor payment center websites to forecast timing of payment
• Determine cause of non-payment and take appropriate action to resolve
• Notify management of uncollectable balances and provide recommendations for further action
• Resolve payment discrepancies with customer
• Request refunds on overpayments or payments sent in error
• Goals: Minimize past due receivables establish escalation process for key accounts automate notifications of past due accounts and assist in the implementation of improved collection processes
• Key metrics: Past due AR Days Sales Outstanding (DSO)
• Data entry and analysis other duties as assigned
• Receives guidance for overall objectives; work with operations and within company and department policies and guidelines using independent judgment to achieve assigned objectives.
• Follows and ascribes to the One Ascent Vision Mission and Core Values

What Youll Bring

• Bachelors Degree general accounting knowledge or equivalent combination of education and experience.
• 1 year Business to Business Accounts Receivable collections experience.
• 1 year previous office experience
• Able to read analyze and interpret financial reports industry journals and legal documents. Able to respond to verbal and written inquiries or complaints from customers.
• Able to effectively present information to customers prospects top management and public groups. Communicates internally with all departments at the corporate office with other terminals third party agencies customers and prospects.
• Proficient knowledge of accounting software systems and strong computer end user experience (Microsoft Suite including Excel Word PowerPoint and Outlook)
• Experience in performing multiple projects carrying out multiple priorities and working with varying team members
• Ability to work effectively in a team as well as independently
• Must be self-motivated able to maintain confidentiality honest friendly punctual and organized have a positive attitude and be able to work unsupervised.
• Involves a high degree of responsibility for working with safeguarding and controlling highly restricted information knowledge or important confidences and criterion-related to research and development of customer data future plans policies business prospects finances etc.; the release of which could have a detrimental effect and impact on the companys affairs or undermine its competitive position.

Ascents Competitive Benefits

• 401(k) and employer matching

• Life Insurance

• Health Dental Vision Insurance

• Short- & Long-Term Disability

• Paid Time Off (PTO)

• Employee Assistance Program

• Paid Parental Leave

• Employee Wellness Program

• Paid Holidays

• Employee Recognition Programs

• Flexible Spending Account (FSA)

• Tuition Reimbursement

• Health Savings Account (HSA)

• Overtime Differential & Bonus Pay

Additional Considerations:

• Light physical activity performing non-strenuous daily activities of an administrative nature.
• The noise level is moderate based on general conversation tones ringing phones and laser printer operation.
• Work in well-lighted heated and/or air-conditioned indoor office setting with adequate ventilation.
• While performing the duties of the job the employee is regularly required to sit reach/handle items work with the fingers and talk and hear others in conversations via the phone or in person.
• Occasionally required to stoop kneel crouch or crawl climb or balance and lift objects up to 25 pounds.

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