Spa Front Desk Agent
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Job Location:
Athens, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Spa Front Desk Agent
Hospitality Starts Here:
Welcome to The Indigo Road Hospitality Group (IRHG) where hospitality is more than a job; its a family a lifestyle and an exciting journey. We believe that by taking care of you youll best take care of our guests. Its addition to generous benefits and job openings across 30 locations we have internal growth opportunities for everyone who wants it. But most of all we have heart!
Why Us:
Founded in 2009 by Steve PalmerIRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry forever.
The Role:
Our hotel team is seeking a Spa Front Desk Agent who will be the first point of contact for clients at a spa providing excellent customer service and managing the reception area.
What we will ask of you:
- Always provide excellent and attentive service to guests.
- Handle confidential information including guest records with a high degree of integrity.
- Ensure proper credit card and key control policies are followed accurately.
- Obtain and verify essential guest information; ensure accuracy and completeness of all records for guest appointment needs inquiries and reported problems.
- Maintain accurate accounts of cash and credit transactions.
- Maintain the integrity of the guests privacy including confidentiality of personal information.
- Maintain the integrity of Company proprietary information and protect Company assets.
- Maintain complete knowledge in the use of all office equipment and property management systems.
- Follow all company safety and security policies and procedures. Report accidents injuries and unsafe conditions.
- Attend required training and meetings.
- Proactive takes initiative; creatively problem solves exercises good judgment; attention to details; anticipates and exceeds guest expectations.
- Proficiency in Microsoft Word Outlook and Excel preferred.
Requirements for Success:
- Have a positive energy be ready to assist fellow support staff and work as a team player
- One or more years of employment in similar position or equivalent preferred
- Additional education training or certification preferred
- Positive friendly and enthusiastic mindset with an excellent record of administration work
- Ability to communicate effectively with fellow leaders managers employees and all guests
- Strong problem management skills with accuracy in quickly handling emergency situations and providing solutions
- Must be able to work days nights weekends and holidays
- Ability to constantly stand and walk with occasional stooping kneeling ascending reaching pushing pulling or lifting
Benefits:
- Competitive salary and benefits package.
- Opportunity to be part of a dynamic and growing hospitality team.
- Fast-paced and rewarding work environment.
The above job description is not an exhaustive list of all the duties and responsibilities of the position nor should it be construed as a contract.
The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal state or local laws. This policy governs all aspects of employment including selection job assignment compensation promotion discipline termination and access to benefits and training.
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
Spa Front Desk Agent Hospitality Starts Here: Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifest...
