Engagement Manager

WHO WE ARE:

Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.

Our global head office is based in Singapore and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers most pressing challenges.

When it comes time to deliver we set our sights on that sweet spot where brilliance emerging technologies best practices and accountability converge. We have a global presence spanning four continents (North America South America Europe and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.

WHAT WERE ABOUT:

We believe that collaboration transparency and accountability are the values that guide our business our delivery and our brand. Everyone has something to bring to the table and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate business decisions become easier innovation is greater and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse equitable and inclusive culture. So we strive to foster a workplace where people have the respect support and voice they deserve where innovative ideas flourish and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft please go to

ADDITIONAL REQUIREMENT FOR REMOTE POSITIONS:

For remote positions all candidates must complete a video screen with our corporate recruiting team.

POSITION SUMMARY:

We are seeking an experienced and passionate Engagement Manager (Senior Automation Strategist) to join our team. You will serve as the single point of contact between our key data center clients and internal teams responsible for leading and delivering world-class automation solutions.

In this role you are not only a senior automation strategist but also a catalyst for driving operational excellence and continuous improvement. Leveraging your deep expertise in big data machine automation and process optimization you will design plan and execute end-to-end automation strategies for complex data center environments ensuring seamless service delivery enhancing operational efficiency and maximizing customer value.

WHAT YOU WILL BE DOING:

1. Strategic Client Management and Single Point of Contact Duties:

• Act as the primary strategic contact for designated clients and/or internal stakeholders establishing and maintaining strong trusted partnerships.
• Ensure seamless service delivery across all activities manage expectations and effectively communicate project progress risks and opportunities.
• Proactively identify customer needs and translate them into actionable automation project roadmaps.

• Lead comprehensive assessments of existing data center operations (including facilities IT and networking) to identify automation opportunities.
• Develop and communicate a clear forward-looking data center automation strategy and roadmap aligned with business objectives.
• Prioritize automation projects with a focus on ROI risk reduction and operational resilience.

• Collaborate effectively with stakeholders at all levels (from executives to field engineers) to ensure broad support and adoption of automation initiatives.
• Facilitate work meetings workshops and reviews to gather requirements present solutions and drive decision-making.

• Prepare and lead Quarterly Business Reviews (QBRs) showcasing performance metrics outcomes and ROI of automation projects.
• Use data-driven insights to articulate how automation creates business value and to plan strategic priorities for the next quarter.

• Apply Lean Six Sigma Black Belt expertise to lead process improvement projects eliminate waste reduce variation and optimize workflows.
• Integrate Lean Six Sigma methodologies with automation technologies to achieve step-change improvements in operational efficiency.

• Provide technical guidance for automation projects particularly in areas involving big data analytics machine learning and robotic process automation (RPA).
• Collaborate closely with engineering and data science teams to design and implement scalable reliable automation solutions.
• Evaluate and recommend new automation tools and technologies to maintain industry leadership

MINIMUM QUALIFICATIONS:

• Bachelors degree in Computer Science Engineering Information Technology or a related field.
• Valid Lean Six Sigma Black Belt certification with proven practical experience in successfully leading complex process improvement projects.
• 8 years of experience in large complex data center environments with at least 5 years focused on developing and implementing hardware/software automation strategies.
• Demonstrated success in roles such as Client/Stakeholder Engagement Lead Project Manager or Technical Account Manager.
• Excellent communication presentation and interpersonal skills with the ability to effectively engage both technical and non-technical audiences.
• Strong analytical and problem-solving skills capable of translating complex operational challenges into clear strategies and action plans.
• Experience in budgeting and cost control.

PREFERRED QUALIFICATIONS:

• Experience in machine learning/AI projects particularly in predictive maintenance anomaly detection or intelligent resource scheduling.
• Experience with robotic process automation (RPA) or physical robotics systems applied in data centers.
• Familiarity with IT infrastructure network systems and facility management systems in data centers (e.g. Meta Google Amazon Microsoft Apple).
• ASQ or IASSC certification is a plus.
• Masters degree preferred.

WHAT WE HAVE TO OFFER:

Because we know how important our people are to the success of our clients its a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning growth and training with a dedicated focus on employee satisfaction and work/life balance.

• A competitive pay range of $200K to 300K (depending on experience).
• KPI Bonus
• 15 days per year of Paid Time Off (PTO).
• 8 paid holidays 1 personal floating holiday
• 401(k) retirement plan with company match.
• Eligible employees (and their families) are offered the following company-sponsored benefits: Medical dental and vision insurance health savings account (HSA) short-term and long-term disability employee assistance plan (EAP) and basic life and AD&D insurance.
• Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account dependent care flexible spending account commuter benefits voluntary accident & critical injury coverage voluntary long-term care coverage and voluntary life and AD&D insurance.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race color religion age sex national origin disability status genetics veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring and the full employee lifecycle up through and including termination.