Customer Success Manager

Lightricks is an AI-first company creating next-generation content creation technology for businesses enterprises and studios with a mission to bridge the gap between imagination and creation. At our core is LTX-2 an open-source generative video model built to deliver expressive high-fidelity video at unmatched speed. It powers both our own products and a growing ecosystem of partners through API integration.

The company is also known globally for pioneering consumer creativity through products like Facetune one of the worlds most recognized creative brands which helped introduce AI-powered visual expression to hundreds of millions of users worldwide. We combine deep research user-first design and end-to-end execution from concept to final render to bring the future of expression to all.

What you will be doing:

• Own and manage a major holding company client serving as the primary point of contact across multiple brands teams and stakeholders

• Lead onboarding implementation and ongoing partnership expansion within complex agency structures

• Oversee high-volume influencer marketing campaigns end-to-end from strategy and creative direction through execution reporting and optimization

• Act as a trusted advisor to agency and brand partners by deeply understanding client goals and proactively guiding them toward success

• Provide strategic recommendations creative insights and hands-on account management in a fast-paced agency-style environment

• Collaborate with creators and clients to shape compelling campaign concepts and creative direction

• Monitor campaign performance customer satisfaction and retention identifying risks and resolving issues swiftly

• Identify growth and upsell opportunities and support account expansion within the holding company

• Partner cross-functionally with product revenue and partnerships teams to advocate for customer needs and influence product improvements

Your skills and experience:

• 45 years of experience in customer success account management or client services

• Strong agency background with experience navigating fast-paced environments complex stakeholder relationships and creative marketing workflows

• Proven ability to manage multiple high-velocity campaigns simultaneously

• Direct experience in influencer marketing and the creator economy

• Exceptional communication relationship-building and stakeholder management skills

• Highly organized with strong prioritization and execution capabilities

• Experience using CRM and project management tools (Salesforce and are a plus)

Nice-to-Haves

• Experience working with enterprise clients or holding company structures

• Background in SaaS tech or AI-driven platforms

• Experience in creative strategy or digital marketing

Benefits:

• Expected salary range is $85000-$110000. Actual compensation will vary based on a candidates qualifications experience and other relevant factors.
• Stock options.
• Health/dental/vision with the majority of premiums paid by the company.
• 401k with company match. (Up to 4%)
• $3000 per year is provided for lunch.
• $1000 Yearly Learning Development and Wellness budget.
• Work from home stipend.
• 21 Days of PTO.
• Birthdays off! Take a free day off during your birthday month to celebrate.
• Talented teammates and a strong work culture supporting a healthy work-life balance.

Why join us:

Were here to push the boundaries of whats possible with AI and video - not for the buzz but for the craft the challenge and the chance to make something genuinely new.

We believe in an environment where people are encouraged to think create and explore. Real impact happens when people are empowered to experiment evolve and elevate together.

At Lightricks every breakthrough starts with great people and a collaborative mindset. If youre looking for a place that combines deep tech creative energy and zero buzzword culture you might be in the right place.

Required Experience:

Manager