Partner Implementation Manager (German Speaker)

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming manual work that gets in the way of real work our tools automate everything from travel bookings to expenses invoice processing and more. By eliminating this shadow work that wastes hours erodes morale and saps innovation were on a mission to power real work with real impact.

Were trusted by more than 10000 companies worldwide including Wise On Running Breitling and Fabletics and were tackling the 7 hours of lost productivity per employee each week a $1.7 trillion problem.

Founded in 2015 Perk has grown into a global company of more than 1800 people across 12 offices globally with headquarters in London and Boston. We combine innovation control and simplicity to transform how businesses work and how people feel at work.

At Perk were driven by our values like being an owner delivering a 7-star experience and working as one team. We value curiosity purpose and mindset not just knowledge to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries representing over 70 countries. If youre excited about having a real impact and shaping how millions of people experience work wed love you on the team.

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As aPartner Implementation Managerat Perk you play a pivotal role in fostering and nurturing collaborative relationships with our Partners. Your mission is to expand Perks capabilities across various third-party systems. As a product-driven company we recognize that a best-in-class product is the linchpin for our customers success.

You will be managing 3040 partner-led projects. To succeed you need strong coordination ownership and proactive collaboration.

What youll do:

• You act as the main point of contact for Service Partners supporting them with their implementation projects.

• You will be leading service enablement training and coaching ensuring partners have the necessary tools and resources.

• You will investigate partner support tickets and provide configuration guidance and share best practices.

• You monitor partner project portfolios and provide guidance for successful delivery and risk management.

• You manage the overall Service Partner project portfolio to meet targets and drive customer satisfaction.

• You will be the point of escalation for customers and work cross-functionally with sales product and support teams to remove roadblocks.

• You provide input for regular business reviews with partners to assess performance and identify opportunities for improvement.

• You proactively track and update project progress in Salesforce and other tools to ensure transparency and no surprises.

• You validate project risks directly with customers and confirm proposed partner solutions.

• You join customer escalation calls and collaborate with internal teams to unblock issues quickly.

• You lead and nurture the Partner Community sharing best practices updates and fostering engagement.

What youll need:

• University degree in a relevant field.

• A minimum of 5 years of experience in professional service consulting customer success or service partner management preferably in the FinTech space.

• Proven track record of building and managing successful partnerships manage senior stakeholders and achieving business objectives.

• Strong interpersonal skills with the ability to establish rapport collaborate effectively with partners and ensure their compliance to project management processes and SLAs.

• Excellent communication skills including the ability to convey complex ideas clearly and concisely both verbally and in writing.

• Tech savvy and able to investigate and develop solutions for customers business requirements within the context of the cloud solution.

• Results-oriented mindset with a focus on delivering exceptional partner experiences and driving measurable outcomes.

• Highly organized with excellent project management skills and the ability to manage multiple priorities in a dynamic environment.

• Proficiency in Google Suite and CRM software (e.g. Salesforce) is preferred.

• You are fluent in English and German; other languages are a plus.

Our Benefits

Competitive compensation including equity in the company;

Generous vacation days so you can rest and recharge;

Health perks such as private healthcare;

Fitness perks such as an onsite gym & fitness app subsidy;;

Flexible compensation plan to help you diversify and increase the net salary;

Unforgettable Perk events including travel to one of our hubs;

Spring Health - Get access to 12x therapy & 12x coaching sessions per year!;

Exponential growth opportunities;

VolunteerPerk - We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice;

Work from anywhere in the world allowance of 20 working days per year;

IRL English or Spanish Lessons are held in the Barcelona office;

Parental leave of 19 weeks

How We Work

At Perk we take an IRL-first approach to work where our team works together in-person 3 days a week. As such this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity productivity creativity and ultimately making us a great place to work.

For certain roles we can help with relocation from anywhere in the world English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base and we want to make sure the people behind our product reflect that. Were an equal opportunity employer which means youre welcome at Perk regardless of how you look where youre from or anything else that makes you well you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @ or @ our verified social media channels or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment training or fees request sensitive personal information such as bank details early in the process or communicate through unofficial apps like WhatsApp Telegram or Signal. If you receive a message claiming to be from Perk that seems suspicious please do not respond. Forward it to and we will confirm whether it is legitimate.

Required Experience:

Manager