Customer Service Specialist Email

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities:

Receive categorize and process daily user emails and direct messages respond promptly and record processing results;
Escalate complex or special issue emails and transfer to relevant departments collaborate with team to ensure timely response to customer needs;
Organize customer feedback and assist in optimizing service processes;
Track user-reported bugs promote product iterations maintain risk control records regularly organize and summarize common issues generate reports to support decision optimization.

Requirements:

Poly diploma and equivalent education or above(fresh gradudates are welcomed to apply);
Familiar with email processing procedures with good written communication skills;
Good communication skills and service awareness;
Proactive with strong learning ability;
Open to local candidates not able to sponsor work pass.

About Manus AI

Manus is a general AI agent that bridges minds and actions: it doesnt just think it delivers results. Manus excels at various tasks in work and life getting everything done while you rest at Manus AI we offer a highly collaborative and innovative environment where experts across engineering research and business come together to push the boundaries of AI applications. If youre passionate about cutting-edge technology and making a real impact wed love to hear from you!

Required Experience:

Responsibilities:Receive categorize and process daily user emails and direct messages respond promptly and record processing results;Escalate complex or special issue emails and transfer to relevant departments collaborate with team to ensure timely response to customer needs;Organize customer feedb...