Customer Success Associate
Share
Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About Us
At 1% Club were on a mission to build Indias most trusted wealth-tech platform one that doesnt just stop at financial products but brings education advisory and execution together in a way no one else has.
In less than two years weve managed to launch and scale our EdTech vertical secure our RIA SEBI license and build an 8M strong online following of Indias English-speaking middle class.
Weve done all of this with industry-level low CACs strong brand love and consumer trust while staying profitable.
We are backed by Gruhas a fund by Zerodhas Nikhil Kamath and Puzzolana Groups Abhijeet Pai.
Responsibilities:
- Customer Engagement: Proactively engage with customers to understand their needs and provide timely assistance in resolving queries.
- Query Resolution: Effectively address customer inquiries concerns and issues through various communication channels (email chat phone) ensuring a positive resolution.
- Product Knowledge: Develop a deep understanding of our products/services to provide accurate information and guidance to customers.
- Customer Advocacy: Advocate for the customer within the company ensuring that their feedback is heard and contributes to product/service improvements.
- Onboarding and Training: Assist customers in onboarding processes and provide training on product features to enhance their overall experience.
- Feedback Collection: Gather and document customer feedback collaborating with internal teams to drive continuous improvement.
Qualifications:
- Proven experience in a customer-facing role preferably in customer support or success.
- Excellent communication skills both written and verbal.
- Strong problem-solving and critical-thinking abilities.
- Empathetic approach and passion for delivering exceptional customer experiences.
- Ability to adapt to a fast-paced and evolving work environment.
- Basic understanding of industry/sector is a plus.
Tips: Provide a summary of the role what success in the position looks like and how this role fits into the organisation overall.
Responsibilities
Be specific when describing each of the responsibilities. Use gender-neutral inclusive language.
Example: Determine and develop user requirements for systems in production to ensure maximum usability
Qualifications
Some qualifications you may want to include are Skills Education Experience or Certifications.
Example: Excellent verbal and written communication skills
Life at The 1% Club:
Founded by Sharan Hegde ( and Raghav Gupta ( company culture is centred around creativity innovation and teamwork and we value our employees as much as we value our audience. We provide a fun and inclusive work environment with opportunities for growth and development.
And if thats not enough we also offer a competitive salary and a chance to work on exciting projects that challenge you to think outside the box and push the boundaries of whats possible. So if youre a social media savvy personal finance enthusiast looking for a cool place to work join our team and be part of our mission to educate and empower India to take control of their finances. Dont miss out on the opportunity to be a part of a talented and dedicated team working towards a common goal.
Apply now to join our team!
Required Skills:
product knowledgefeedbacksupport centerproblem solvingcustomerquery resolutioncommunication
Key Skills
- English Speaking
- Catering
- Marine Biology
- Entry Level
- Computer Engineering
