IT Help Desk Support (Level 1)

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

IT Help Desk Support (Level 1)

Employment Type:Full-Time

Location: Houston Texas (Hybrid Workforce in Office Tuesday-Thursday)

About Employer Flexible:

Employer Flexible is a professional employer organization (PEO) dedicated to providing exceptional outsourced business solutions. We enable our clients to focus on core aspects such as revenue production and growth by offering comprehensive services in human resources payroll administration employee benefits and information technology. Founded in 2003 and based in Houston Texas Employer Flexible combines intuition with expertise to make a tangible impact on what matters most to our clients organizations.

Job Summary:

We seek a motivated IT Help Desk Technician (Level 1) with 13 years of experience in computer hardware and networking to join our growing IT this role you will provide exceptional technical support to internal users troubleshoot hardware and software issues manage IT assets and track hardware inventory. This role is highly people-focused requiring excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

Respond to end-user support tickets and troubleshoot hardware and software issues both remotely and on-site.
Set up maintain and support laptops desktops and peripheral equipment.
Troubleshoot hardware software and basic network-related problems.
Assist with user onboarding and offboarding in Active Directory and other systems including new hire IT orientation.
Perform asset tracking and management including auditing endpoints maintaining hardware inventory and managing conference room technology.
Coordinate hardware rotation and ensure proper endpoint maintenance.
Maintain accurate documentation of support requests troubleshooting steps and issue resolutions.
Collaborate with IT team members to improve processes and enhance the overall end-user experience.
Stay up to date with emerging technologies tools and best practices in IT support.

Qualifications:

13 years of experience in IT support or help desk roles.
Strong knowledge of computer hardware (laptops desktops printers peripherals) and basic networktroubleshooting.
Familiarity with Windows and macOS operating systems.
Basic understanding of network protocols such as TCP/IP DNS DHCP and related concepts.
Experience with Active Directory and ticketing systems (JIRA or similar platforms are a plus).
Excellent problem-solving skills with strong attention todetail.
Strong communication skills and a customer-service-oriented mindset.
Ability to prioritize and manage multiple tasks effectively in a fast-paced environment.

Education and Certifications:

Certifications are not required. CompTIA A CompTIA Network CCNA or equivalent industry certifications are considered a plus.
Associates or Bachelors degree in Information Technology or a related field or equivalent professional experience.

Why Join Us

Work with a company that values innovation and efficiency offering opportunities for personal growth and career advancement.
Be part of a supportive and diverse team environment that fosters professional development.
Enjoy a competitive benefits package including healthcare 401(k) plans and generous paid time off.
Engage in meaningful work that directly impacts the success and growth of businesses

IT Help Desk Support (Level 1)Employment Type:Full-TimeLocation: Houston Texas (Hybrid Workforce in Office Tuesday-Thursday)About Employer Flexible:Employer Flexible is a professional employer organization (PEO) dedicated to providing exceptional outsourced business solutions. We enable our clients ...