Unified Communications Analyst

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Unified Communications Analyst

Department: IT

Reports To: Unified Communications Manager

Location: Dallas

FLSA Status: Exempt

Position Summary: Responsible for the day-to-day duties involved with Data/Voice/Video Communications audio/web conferencing Hot Spots and MDM management.

Essential Duties and Responsibilities:

Specific duties of this position include but are not limited to:

• Responsible for the day-to-day operations of the Firms Unified Communications equipment moves adds and changes HUB Switch and Router maintenance Digital/Copper/SIP trunk maintenance.
• Responsible for maintaining end-to-end QoS on all SIP/VoIP/FCoIP/H.323 systems throughout the enterprise network.
• Monitors network utilization and optimize to provide appropriate QOS levels for mission critical applications.
• Monitors network performance and make recommendations on increasing or decreasing bandwidth where needed.
• Manages the Firms Internet connection. Monitor and make recommendations when improvements are necessary.
• Coordinates with vendors on troubleshooting issues and orders for changes on configurations of Voice/Data services.
• Assist with the management and monitoring of the Firms VPN Firewall IDS and IPS systems.
• Takes direction from Director of Information Security on network security related tasks and issues as needed.
• Assists with Day-to-Day Network Security monitoring and mitigation.
• Assists with the day-to-day maintenance of the Wireless (WLAN) environment.
• Helps with overall design and allocation of IP based network to include subnetting and masking.
• Maintains bank of DIDs for all external and Internal voice routing needs including Network Based faxing.
• Manage and Configure Firms 802.1x platform and captive portal systems.
• Assist with Network Based scanning when necessary.
• Coordinate with Human Resources and Facilities Directors on moves adds and changes involving all telecom equipment.
• Responsible for coordinating with internal departments on all major people moves including Summer Clerks and New Fall Associates.
• Responsible for deployment and maintenance of Phones and iPads using Firm-approved devices and the current Firm MDM system.
• Responsible for upkeep of MDM system. (Mobile Device Manager)
• Other duties assigned by the employer.

Qualifications:

• Associates degree preferred with certifications in CCNA CompTia Network and/or equivalent experience.
• Minimum of 3 years experience in an Information Technology related position.
• Must have experience with unified communications systems such as Zoom Teams and Webex.
• Interpersonal skills necessary to communicate in person by email and telephone to provide information to clients attorneys and staff with courtesy and tact.
• Ability to use a computer keyboard and other standard office equipment.
• Must have proficient keyboard skills.
• Ability to review and interpret documents and data with or without reasonable accommodations.
• Ability to lift and move PC equipment printers and other hardware up to 50 pounds with or without reasonable accommodations.

Work Conditions:

• Normal office environment with little exposure to excessive noise and temperature.
• Some travel is expected for this position travel to other Firm locations and/or remote training facilities occasionally required.
• Must carry a Firm-provided mobile communications device and be available after normal working hours.
• Participate in an on-call rotation and be available 24x7 during designated rotation.
• Will occasionally be required to work more than 40 hours a week.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions responsibilities or requirements.

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age veteran status sexual orientation gender identity pregnancy genetic information or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.

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