Payment Operations Lead Associate
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Job Location:
Reston, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Playing an essential role in the U.S. economy Fannie Mae is foundational to housing finance. Here your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.
Job Description
As a valued colleague on our team you will lead the team to support customer and performance measures focusing on completeness timeliness quality and customer satisfaction. You will engage with customers to understand business needs and priorities and lead efforts to deliver those outcomes. You will identify recommend and assist with implementing process improvements to increase customer value as well as identify and resolve customer problems process exceptions and risks.
THE IMPACT YOU WILL MAKE
The Payment Operations- Lead Associate role will offer you the flexibility to make each day your own while working alongside people who care so that you can deliver on the following responsibilities:
Resolve customer issues and manage third party service level agreements (SLA).
Research and resolve exceptions including escalation and communication of production incidents.
Assistmanagement with tasks related to the design and execute process improvements.
Perform data analysis forecasting capacity management and loan quality modeling.
Lead the team inmonitoringprocess performance andperformingrisk assessments
THE EXPERIENCE YOU BRING TO THE TEAM
Minimum Required Experience
4 years
Desired Experience
Bachelors degree or equivalent
Skills
Electronic Payments Expertise:Demonstratedknowledge and experience with electronic payments (ACH Fedwire SWIFT) including payment processing settlement and reconciliation.
Financial Products & Industry Practices: Solid understanding of financial products industry standards technologies and banking/regulatory environments.
Transactional Accountability: Ability to own transactions from start to finishmaintainflexibility and uphold departmental safety and soundness control standards.
Project Leadership & Change Management: Proven experience leading cross-functional projects including defining scope and business requirementspreparingand executing test/use cases implementing process improvements and training on new business processes.
Risk Assessment & Governance:Proficiencyin evaluating and designing controls conducting impact assessments remediating risks and ensuring policy compliance through governance and internal investigations.
Operational Excellence & Process Optimization: Strong analytical skills with a focus onidentifyingprocess inefficiencies applying Lean management principles and implementing solutions to enhance performance and accuracy.
Problem Solving & Issue Resolution:Demonstratedability toidentifyoperational and process issues propose solutions and lead collaborative efforts to resolve challenges.
Analytical and Data Skills: Skilled in data analysis documentation and reporting using tools such as Excel Tableau or Power BI to support decision-making and ensure data quality.
Communication & Influence: Excellent verbal and written communication skills effective presentation abilities and a talent for negotiating persuading andfacilitatingmeetings to resolve conflicts and drive consensus.
Relationship Management & Team Collaboration: Ability to build and manage stakeholder relationships engage with customers and vendors and work productively in cross-functional teams.
Personal Computing Proficiency: Advanced skills in Microsoft Word Excel PowerPoint and Outlook.
Professional Certifications: Accredited ACH Professional (AAP) or Certified Treasury Professional (CTP) preferred.
Cash Management (Optional): Experience with cash position and cash forecasting functions within a large corporation is a plus.
Tools
Advanced skills in Microsoft Word Excel PowerPoint and Outlook.
Experience withFedlineAdvantage Nacha file formatting and ISO 20022 format
Operations - Operations Management - Lead Associate
Salary Range: $109000 - $142000 a year
#LI-Hybrid
Qualifications
Education:
The future is what you make it to be. Discover compelling opportunities at most roles employees are expected to work onsite on a regular basis at their designated office -office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.
Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race color religion sex national origin disability age sexual orientation gender identity/gender expression marital or parental status or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process please complete this form.
The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to skill set depth of experience certifications and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package Fannie Mae offers a broad range of Health Life Voluntary Lifestyle and other benefits and perks that enhance an employees physical mental emotional and financial well-being. See more here.
Requisition compensation:
109000to
142000Required Experience:
IC
Key Skills
- Business
- Information Management
- Accounting
- Corporate Risk Management
- Faculty
- Jms
About Company
At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, fle ... View more
