Aftermarket Service Manager of Data Centers

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring with more than 100 years as the global leader in energy resilience delivering solutions critical to sustain and improve life.

Our teams have the opportunity to provide a critical resource energy that ensures safety security and independence for people around the world. Our team members are focused on pushing boundaries continuing to innovate in an ever-changing landscape and keeping up with the pace required to create solutions for todays world demands.

Our product range includes engines generators power conversion UPS systems EV components and electrification solutions microgrid controls and management and clean energy solutions that serve a broad spectrum of OEM residential industrial and commercial customers. At Rehlko you have the freedom to identify create and deliver solutions large and small that help people and communities thrive in the moments that matter.

At Rehlko our team members are the essential energy that powers our organizations success. We are committed to fostering a safe and sustainable work environment where safety is everyones responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication proactively reporting hazards following protocols and suggesting improvements. Join us in creating an energy resilient world for a better future!

What We Offer

At Rehlko our Total Rewards programs are designed to accelerate growth energize performance and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood recognize results enable career mobility and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:

• Competitive compensation and benefits

• Work-life flexibility

• Recognition and rewards

• Development and career opportunities

• A safe and inclusive workplace

Why You Will Love this Job

The Aftermarket Service Manager of Data Centers is responsible for end-to-end coordination analysis and execution of post-shipment service support for direct-sale data center customers. This position serves as the primary service liaison for assigned accounts ensuring service commitments are executed effectively issues are resolved promptly and contractual obligations are met.

The Aftermarket Service Manager of Data Centers requires strong project leadership technical acumen customer-facing communication skills and data-driven decision-making. The Aftermarket Service Manager of Data Centers partners cross-functionally with Sales Engineering Field Service Parts Quality and external service providers to deliver consistent high-quality customer experience in a complex high-availability environment.

Location: 200 Twin Oaks Road Kohler WI

Work Mode: Hybrid 3 days in office

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Responsibilities:

Customer & Service Program Leadership

• Serve as the primary post-shipment service point of contact for assigned direct-sale data center customers.

• Own customer service escalations ensuring timely issue resolution clear communication and documented outcomes.

• Act as a trusted advisor to customers by proactively identifying service risks trends and improvement opportunities.

Service Coordination & Execution

• Lead coordination of non-PM generator service activities including:

  • Field service dispatch and scheduling

  • Parts logistics and availability

  • Service campaigns retrofits and corrective actions

• Ensure service activities align with contractual requirements safety standards and customer operating expectations.

• Issue manage and reconcile purchase orders for field service contractors and third-party vendors.

Project & Financial Management

• Lead service quoting activities for repairs campaigns and Master Service Agreements (MSAs) coordinating inputs across internal teams and external partners.

• Track service scope cost and execution against approved estimates and contractual commitments.

• Support financial accuracy by ensuring service work is properly documented authorized and billed.

Reporting Analytics & Continuous Improvement

• Develop maintain and improve advanced dashboards and reporting tools to track:

  • Service history and performance

  • Open issues and escalation status

  • Campaign execution and closure

  • Customer-specific KPIs

• Lead or support corrective and preventive action (CAPA) initiatives in collaboration with Quality and Engineering.

• Identify opportunities to improve service processes tools and customer experience.

Documentation & Communication

• Represent the service organization in customer meetings technical reviews and strategic planning sessions.

• Communicate clearly and effectively with both technical and non-technical stakeholders.

Requirements:

Required

• Associates degree required

• 3-5 years of experience in industrial manufacturing power generation mission-critical infrastructure or data center support.

• Demonstrated experience coordinating complex service or project-based work across multiple stakeholders.

• Strong analytical organizational and problem-solving skills.

• Proven ability to manage customer escalations and maintain strong customer relationships.

• Proficiency in Microsoft Office (Excel PowerPoint Outlook); experience with SAP or ERP systems preferred.

• Excellent written and verbal communication skills including customer-facing technical documentation.

Preferred

• Bachelors degree in business Engineering Operations or a related field.

• Experience supporting data center mission-critical or high-availability environments.

• Experience with data visualization or dashboarding tools

Location: 200 Twin Oaks Road Kohler WI

Work Mode: Hybrid 3 days in office

Applicants must be authorized to work in the US without requiring sponsorship now or in the future

The Salary range for this position is $66300.00 - 83500.00. The specific Salary rate offered to a candidate may be influenced by a variety of factors including the candidates experience their education and the work location.

Rehlko hires candidates only in states where we have an established business presence. We do not hire candidatesresidingin the following states: AK AR DE HI ME ND NE VT WV work opportunities are also unavailable to these locations.

About Us

Rehlkoproudly offers a rich history steeped in creativity and commitment to our associates and communities along with competitive benefits and PurposeCreating an energy resilient world for a better futureand Values: Curiosity Trust Pace and Excellence are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at addition to the investment in your development Rehlko offers a benefits package including a competitive salary health vision dental 401(k) with Rehlkomatching and more!

Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities including but not limited to hiring job assignment compensation promotion benefits training discipline and termination without regard to race creed color ethnicity religion sex pregnancy childbirth or related medical conditions genetic information age national origin citizenship ancestry caste mental or physical disability marital or familial status sexual orientation gender identity or expression genetic information political belief or affiliation union membership status military status veteran status or any other characteristic protected by national state local or other applicable laws.

Americans with Disabilities Act (ADA)

It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national state local or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms privileges or conditions of employment because of a persons physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment please contact Rehlko is an equal opportunity/affirmative action employer.

Our Values

Curiosity Seek learn share

Trust Go farther together

Pace Focus to go faster

Excellence Find the win every day