Airport Lounge Manager
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Overview
This company is hiring for this position at an upcoming hiring event at the Business and Career Center! In-person interviews! See ourUpcoming Hiring Eventsposting for details!
The Airport Lounge Manager is responsible for overseeing the daily operations of a premium airport lounge ensuring an exceptional guest experience efficient staff management and compliance with airport safety and hospitality standards. This role combines customer service excellence operational leadership and financial accountability in a fast-paced airport environment.
Location: SFO Airport/Terminal A
To Apply Send Resume to: Michele Holgate
Responsibilities
Operations & Guest Experience
Manage day-to-day lounge operations to ensure a high standard of service cleanliness and comfort
Ensure all guests receive a welcoming professional and consistent experience
Handle guest feedback complaints and service recovery professionally
Ensure compliance with airport regulations security procedures and health & safety standards
Staff Management
Recruit train schedule and supervise lounge staff
Lead by example and promote a positive customer-focused team culture
Conduct performance reviews and provide coaching and development
Ensure accurate employee timekeeping by reviewing correcting and approving time punches in accordance with payroll procedures and labor regulations.
Ensure adequate staffing levels during peak and off-peak travel times
Food Beverage & Facilities
Oversee food and beverage service ensuring quality presentation and hygiene standards
Manage inventory ordering and supplier relationships
Coordinate maintenance and facilities issues with airport authorities or contractors
Financial & Administrative Duties
Manage budgets control costs and monitor revenue where applicable
Prepare reports on lounge usage staffing and performance metrics
Ensure accurate record-keeping and compliance with company policies
Brand & Standards
Maintain brand standards and lounge presentation at all times
Uphold company policies and operational procedures consistently
Support audits and inspections as required
Qualifications
Qualifications & Experience:
Proven experience in hospitality lounge hotel or food & beverage management
Strong leadership and people management skills
Excellent customer service and communication abilities
Experience working in a fast-paced or regulated environment (airport experience preferred)
Knowledge of food safety health & safety and operational compliance
Skills & Attributes:
Professional calm and adaptable under pressure
Strong organizational and problem-solving skills
Flexible availability including early mornings evenings weekends and holidays
High attention to detail and commitment to service excellence
Preferred:
Airport or airline lounge experience
Hospitality or business management qualification
Multilingual skills
Required Experience:
Manager
Key Skills
- Culinary Experience
- Restaurant Experience
- Food Preparation Experience
- Time Management
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Barista Experience
- Bartending
- POS
- 10 Key Calculator
About Company
SFO offers nonstop flights to Asia, South Pacific, Europe, Canada, Mexico, and the US; world-class facilities, shopping, dining and more!
