Online & Offline Community Manager

Mumbai - India

Monthly Salary: INR 10 - 10

Experience Required: 4-5years

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

We are hiring an Online & Offline Community Manager to build actively engage and nurture communities while driving brand loyalty. This role requires a people-focused professional to strengthen relationships and provide valuable insights.

Key Responsibilities:

Oversee community engagement on social media forums and other platforms
Respond to community questions messages and interactions on time
Maintain a positive community environment and enforce guidelines
Plan and deliver engagement campaigns events and initiatives
Coordinate with marketing and support teams for messaging consistency
Analyze community feedback sentiment and engagement metrics
Act as a community advocate and provide insights to internal teams

Requirements

Bachelors degree in Marketing Communications or similar field
25 years of experience in community management social engagement or customer-facing roles
Excellent communication and interpersonal skills
Experience managing online engagement platforms and tools
Professional approach to handling feedback and conflicts
Strong organizational and relationship-building abilities

Benefits

Performance-based incentives
Learning and professional development opportunities
Career growth and advancement

Required Skills:

Key Responsibilities: Develop and execute internal and external communication strategies aligned with business goals Manage corporate messaging brand voice and communication guidelines Handle media relations press releases and public relations activities Oversee internal communications employee updates and leadership messaging Coordinate with marketing HR and leadership teams on communication initiatives Manage crisis communication and reputation management efforts Measure and analyze communication effectiveness and engagement Requirements Bachelors degree in Communications Public Relations Journalism or a related field 510 years of experience in communications PR or corporate communications roles Strong writing editing and storytelling abilities Experience in media relations stakeholder communication and brand messaging Excellent strategic thinking and cross-functional collaboration skills Ability to manage multiple communication initiatives simultaneously

Key Responsibilities:

Oversee community engagement on social media forums and other platforms
Respond to community questions messages and interactions on time
Maintain a positive community environment and enforce guidelines
Plan and deliver engagement campaigns events and initiatives
Coordinate with marketing and support teams for messaging consistency
Analyze community feedback sentiment and engagement metrics
Act as a community advocate and provide insights to internal teams

Requirements

Bachelors degree in Marketing Communications or similar field
25 years of experience in community management social engagement or customer-facing roles
Excellent communication and interpersonal skills
Experience managing online engagement platforms and tools
Professional approach to handling feedback and conflicts
Strong organizational and relationship-building abilities