Technical Support Representative

Minneapolis, MN - USA

Monthly Salary: $ 26 - 31

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Ziegler CAT has an opening for a Technical Support Representative responsible for installing configuring and providing technical support and repairs for all desktop and laptop computers software or any related computer systems.

Responsibilities:

Image configure install and support Ziegler desktop & laptop computers software and printers
Respond to hardware software and authority requests following Zieglers procedures
Troubleshoot and resolve computer server and network connectivity problems
Respond to support tickets software and hardware requests per Zieglers ticketing and request systems
Maintain compliance of licensed software
Provide Backup & recovery of systems and data
Maintain security of computer and network systems
Provide remote office support via telephone or travelto other Ziegler branches

Qualifications:

2year degree in related field required; 4 year degree preferred
2 years in a corporate technical support position is strongly preferred
Technical knowledge of hardware software and network systems
Ability to troubleshoot and repair hardware and software on desktop and laptop computers
Knowledge of Microsoft Office Suite
Excellentcustomer service and communication skills
Experience with the following preferred: Microsoft Windows client & server Active Directory LANDesk WiFi Mobile Internet Service (Verizon AT&T etc.) Cisco Anyconnect VPN McAfee Antivirus
Clean driving record
Personal Attributes: Attention to Detail Commitment/Dependability Creative Thinking Efficiency Problem Solving

Travel:

Up to 10% travel

Minimum Physical Requirements:

Lift/carry up to 30 lbs
Standing walking using hands talking hearing neck rotation trunk rotation stair climbing repetitive bending kneeling overhead reaching.
Working Conditions are indoors

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914 Ziegler is a third-generation family-owned CAT dealer with over 2400 employees across 30 locations in Minnesota Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits work/life balance and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The pay range for this position is

$26.32 to $31.57

Starting wage is dependent on skills experience education and location. Pay range may vary by 10% depending upon the applicants location. Along with competitive pay full time positions are benefits eligible which includes:

Health Dental Vision and Life Insurance
15 days of PTO your first year accrual starts day 1
9 paid holidays
401(k) plan with company contribution and match
HSA (Health Savings Account) Ziegler contributes up to $1000 tax-free each year
Short-Term and Long-Term Disability Insurance FSA & EAP
Paid Parental Leave & Funeral Leave
Fitness membership discount
Education Assistance

At Ziegler Inc. were committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

Required Experience:

Unclear Seniority