Showroom Branch Manager

Nairobi - Kenya

Monthly Salary: Ks 120000 - 120000

Experience Required: 4-5years

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Role purpose:

Oversee the daily operations of the branch performance. Accountable for the branch to ensure all aspects of

its activities are effectively and efficiently carried out - including sales & profitability customer service staff

management & training stock control store merchandising/display and administration.

Key Duties and Responsibilities.

Sales Targets & Profitability

o Ensure sales targets for employees and the branch are consistently achieved and measured against

targets and previous year.

Monitor Sales team daily activities: Customer enquiries follow up on quotations filled sales returns.

Closely monitor branch costs and resource optimal allocation and utilizations. Come up with ways

to decrease costs/reduce wastage or misuse. Report on any losses/ damages/ variances with

recommendations on corrective measures.

Managing & Leading People

Check and report on the staff daily attendance document and address any issue with staff

absenteeism.

Handle the daily/weekly meetings and then send the minutes to the CEO/COO.

Conduct the performance evaluations for staff as required provide frequent objective feedback to

the staff and required recommendations to management: Probation evaluation contract renewal

evaluation quarterly and annual appraisals promotion assessment reports.

Advise and discuss with the HR Manager on staff training gaps performance disciplinary issues

for guidance to ensure remedial intervention is done in good time.

Ensure staff are continuously trained in product knowledge to enhance great output.

Ensure staff are well motivated groomed (wearing clean and crisp uniform) have their badges

(where available) tools of trade (machine tape measures notebooks calculator etc).

Maintain the showroom as a safe environment for staff and clients. Check on fire equipment safety

gear for staff clear exits /walk paths etc.

Foster a conducive working environment for employees and any outsourced staff. Handle staff

conflicts and grievances amicably and promptly with fairness according to the laid down policies

processes and regulations. Ensure employees treat each other with utmost respect and

professionalism.

Manage staff rota - off days leave days overtime public holidays.

Delegate and find ways of growing the team. Identify key talent for future positions to ensure

succession at branch level and beyond - provide coaching on upselling and cross-selling

opportunities.

Merchandising/Store Displays

Check on the products display in the showroom ensure each store is fully stocked attractively

displayed and well accessorised.

Floor walks to ensure items are properly arranged damaged items no stock outs.

Stay abreast on upcoming trends and propose ideas on items to be requisitioned displays for the

showroom.

In case of any empty space in the showroom please advice what you want to order or to be pushed

back to the warehouse and create space for the fast moving items.

Make sure there are no empty spaces in the showroom.

Compliance (SOPs)- Policies & Processes & Reports

Monitor the front counter operations - Sales postings cash/invoice processing at the cashier

Internal Daily Notes End Of Day reporting. Ensure all the processes and controls are adhered to

by the staff in regards to stock sales and deliveries of goods

Handle the showroom facilities. Check on repair & maintenance.

Compile and send accurate weekly monthly reports and send them to management. Pending

deliveries/ order report/returns Sales performance report Stock take reports Footfall report KPI

reports.

Ensure daily cash banking has been done and there are no variances mishandling or theft.

Ensure compliance at the branch- Follow up on the business permits licenses and relevant

insurance policies are renewed on time and well displayed at the branch as required.

Ensure implementation and compliance of the company & HR Policies procedures by all employees

at the branch. Seek clarification in case of any issue.

Respond promptly to emails sent from management and send in required reports before set

deadlines.

Ensure daily checking of the website highlight any upgrades to be made.

Stock Take & Pricing

Conduct the monthly stock take exercise and send the reports to management without fail.

Monitor and report on any variances/missing items detected.

Keenly monitor stock requisition for showroom stock requirements in time from the warehouse.

Ensure the correct part number are displayed with correct items.

Ensure full stock levels for the branch.

Customer Experience

Ensure high standards of customer service excellence at the branch. Handle customer

complaints/feedback promptly to their satisfaction.

Ensure all staff handles clients professionally always. Ensure timely delivery of goods and

services

Adept on product knowledge for all AMEX items in stock.

Continuously come up with initiatives on how to provide a great and memorable shopping

experience for our clients. Share the initiatives that are working well with other branch managers to

see if they can be implemented across the board.

Reports

The branch manager will compile and prepare the below reports and send them on or before deadline to the

respective persons.

Footfall report daily/weekly/monthly to be sent to the CEO/COO.

Customer database daily report to be sent to Marketing Manager

Sales comparison with comments every Monday

Stock outs reports every Monday to Procurement/CEO. Filled on the customer enquiry google

sheet

Morning meeting minutes daily to the CEO/COO on email.

Update on any damaged items in the showroom every Monday and reasons for the damage.

Monthly report on the items not selling in the showroom.

Follow up all debtors list every week and report to be submitted on Monday

Sales Daily Notes required to be updated daily and sent to the CEO/COO.

Perform any other duties as may be required from time to time.

Requirements

Key Skills & Qualifications

Essential skills:

At least two years working as an Assistant Branch Manager/ Supervisor in a busy retail environment.

Bachelors Degree in Business or equivalent.

Proven track record of meeting targets.

Computer skills & Ms Office Word Excel and PowerPoint required.

Essential attributes:

3-5 Years managing a team.

Works well under pressure

Excellent oral and written communication skills.

Attention to detail.

Creative Problem Solving Skills

Decisive

Highly Analytical

Great Interpersonal Skills.

Behavioral Competencies

Managing People

Big Picture Vision

Effective Delegation

Required Skills:

Proven ability to meet and exceed sales and profitability targets. Strong skills in stock control merchandising and branch operations. Proficient in MS Office (Word Excel PowerPoint). Strong leadership and people management skills. Excellent oral and written communication. Highly analytical with strong problem-solving ability. Decisive organized and detail-oriented. Ability to work under pressure and manage multiple priorities. Strong interpersonal skills and a customer-first mindset. Behavioral Competencies Strategic/Big Picture Thinking Effective Delegation Creativity & Initiative Customer Focus Integrity and Professionalism

Required Education:

Bachelors Degree in Business Management or related least 35 years experience managing a team in a retail 2 years in a supervisory or assistant branch manager role

Role purpose: Oversee the daily operations of the branch performance. Accountable for the branch to ensure all aspects ofits activities are effectively and efficiently carried out - including sales & profitability customer service staffmanagement & training stock control store merchandising/display ...