Team Leader (Exeter)

Team Leader (Exeter)

Location: Magdalene House Exeter
Working Hours: Part-time (30 hours)
Contract Type: Permanent
Salary: 31030 - 41980

Ready to Lead and Inspire
Are you a driven and motivated leader who inspires a team to greatness before the morning coffee even kicks in

Do you thrive on challenge love problem-solving and actually get excited about data

If so we want YOU on our team!

About the Role
Were on the hunt for an enthusiastic and experienced Team Leader who brings passion energy and purpose to work every single day. Youll lead by motivating supporting and guiding your team to consistently deliver high standards of service.

As Team Leader you will oversee the delivery of recovery-focused service in Exeter.

You will support teams providing a range of interventions including one-to-one sessions structured group work and the prescribing of medications to support recovery.

The service also delivers vital harm-reduction and clinical support including needle exchange provision testing for blood-borne viruses relevant vaccinations naloxone supply and essential health checks. While appointments with recovery workers are central to our offer our hubs also provide welcoming drop-in spaces where people can access advice informal support café facilities and group activities outside of their scheduled one-to-one programme.

Your leadership will ensure these services are safe effective and person-centred enabling individuals to engage in their recovery in a supportive and accessible environment.

What Youll Do

• Lead motivate and support a team to consistently deliver high standards of service

• Monitor team performance using data and reporting to identify trends and drive improvement

• Ensure excellent customer service by overseeing the timely and effective handling of enquiries

• Act as a point of escalation for complex issues resolving problems efficiently and professionally

• Communicate clearly and confidently with internal and external stakeholders

• Support training coaching and development to build team capability and engagement

• Contribute to continuous improvement initiatives within a fast-paced environment

To Succeed in This Role Youll Need:

• Proven experience in a team leadership or supervisory role

• Strong customer service background with a focus on quality and outcomes

• Confident working with data and producing clear accurate reports

• Excellent written and verbal communication skills

• A proactive problem-solver who thrives on challenge

• Flexible adaptable and resilient under pressure

• Passionate about motivating others and leading by example

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together weve created one of the largest mental health and social support charities in England.

Every year we support around 125000 people through nearly 200 services and its all made possible by our 3500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer healthier more independent lives Join our team at Waythrough and support people facing challenges around mental health substance use housing or domestic abuse. This is more than just a job its a chance to build meaningful relationships and create lasting change.

What We Offer

We value the people who make a difference every day. Alongside meaningful work youll enjoy a comprehensive benefits package:

• 27 days annual leave rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution matched up to 6.5%

• Life assurance (3 annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• 500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card Charity Discounts Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome and adjustments can be made to enable fair participation.

If you need adjustments or support to apply please email our recruitment team:

Closing Date: