Product Director (ChatCommunication Platforms)

ACG3300JOB

Our client is a IT services company seeking experienced professionals to join its organization.

Product Direction & Platform Vision

• Establish a clear long-term vision and multi-year roadmap for the Chat platform as a critical Super App foundation.
  

• Position the Chat platform as an enabling layer for social interaction enterprise collaboration customer engagement and AI-driven communication use cases.
  

• Drive platform-first product thinking ensuring the solution is modular extensible and scalable across diverse business domains.
  

Platform Ownership & Product Scope

• Take full ownership of the Chat platform across the entire product lifecycle covering:
  

• One-to-one messaging group conversations and broadcast or channel-based communication
  

• Multimedia messaging file transfer and notification systems
  

• Real-time message delivery presence awareness and cross-device synchronization
  

• Public and internal APIs/SDKs enabling integration with mini-apps and enterprise systems
  

• Deep integration with AI agents conversational bots and contact center platforms
  

• Ensure smooth interoperability with core Super App services such as identity management security frameworks payment systems CRM and other shared services.
  

Delivery Execution & Performance

• Convert strategic product direction into well-defined requirements milestones and delivery roadmaps.
  

• Work in close partnership with Engineering System Architecture AI Design and Quality Assurance teams to deliver reliable high-quality solutions.
  

• Maintain an effective balance between delivery speed product quality and platform robustness in large-scale production environments.
  

• Leverage product analytics usage data and operational metrics to inform prioritization and decision-making.
  

AI Enablement & Product Innovation

• Drive the adoption of AI-powered features within the Chat platform including:
  

• Conversational AI virtual assistants and intelligent agents
  

• Automated workflows and smart routing for customer support and service operations
  

• Context-aware suggestions message summarization and actionable insights
  

• Collaborate closely with AI and data teams to embed intelligence directly into the communication experience.
  

Stakeholder Alignment & Cross-Functional Leadership

• Partner with internal product teams business units and operational stakeholders to understand communication requirements across multiple use cases.
  

• Serve as the primary product owner for the Chat platform in cross-product and cross-platform initiatives.
  

• Align stakeholders around platform priorities dependencies and trade-off decisions.
  

Platform Governance & Quality Assurance

• Define and uphold standards for system reliability performance latency data security and user privacy.
  

• Establish platform governance models API standards and technical integration guidelines.
  

• Identify and manage product risks technical dependencies and long-term platform sustainability.
  

Requirements

• Bachelors or Masters degree in Computer Science Engineering or a related technical discipline.
  

• Minimum of 10 years of experience in Product Management including senior or leadership-level roles.
  

• Extensive experience developing large-scale communication or real-time platforms such as chat messaging social or collaboration systems.
  

• Demonstrated success leading complex platform products serving large user bases or enterprise-scale deployments.
  

• Strong technical foundation in distributed systems API design and real-time communication technologies.
  

• Hands-on exposure to AI-driven or AI-enabled products is highly preferred.
  

• Excellent capabilities in strategic planning execution excellence and stakeholder management.
  

Contact: Huong Do Thao Phan

Due to the immense number of applications only shortlisted candidates will be contacted.