An Immediate Opening Personal Lines Customer Service Rep (Service Advisor)

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Watkins Insurance Group: Austin TX Privately Owned Voted a Top Workplace 14 Years in a Row

POSITION SUMMARY

(The official title is Personal Lines Service Advisor)

Watkins is a relationship-driven agency where expertise teamwork and service excellence matter. We are hiring a Service Advisor to join our Personal Lines department and help us deliver the client experience we are known for.

In this role you will play a key role in delivering accurate policy service while building long-term trust with clients and carrier partners. Youll work with team members who take pride in supporting clients through everyday needs and critical moments while partnering with carriers to protect what matters most to our clients.

WHAT YOULL DO

Own The Service Experience: Serve as a primary point of contact handling policy changes billing questions and service needs
Process With Precision: Complete policy transactions endorsements downloaded transactions and manual declaration pages without delays or rework
Keep Work Moving: Manage incoming mail emails and carrier documentation to ensure timely follow-up and completion
Partner With Carriers: Coordinate with carrier underwriters and representatives to support policy serving and maintain strong relationships
Uphold Accuracy: Maintain organized current and complete records to support service standards

WHAT YOU BRING

Active P&C License (not required at time of hire)
2 years Customer Service experience
Proficiency with Microsoft Office applications
Solid communication organization and follow-through

Preferred

Applied EPIC experience
Personal Lines insurance experience (agency setting)
Knowledge of Personal Lines coverages

WHAT YOULL LOVE

Clear department processes and workflows that help you manage your work with confidence
Competitive pay and benefits effective the first of the month following hire
A supportive environment where your expertise makes a real impact
Growth opportunities and professional development in a company that values people and innovation
Tools and training that help you grow and stay current with evolving technology
A workplace that values clarity service and doing whats right
A flexible hybrid schedule with two in-office days based on your location that enhances collaboration and relationship-building.

ABOUT WATKINS INSURANCE GROUP

Watkins Insurance Group is Central Texass largest independently owned insurance agency. Since 1949 we have helped protect people property and purpose with clarity advocacy and local expertise. With more than 160 professionals across Texas we deliver the strength of national carrier relationships and the service of a trusted local partner.

READY TO APPLY

If this feels like the right fit apply today. Our team reviews applications weekly.

Required Experience:

Unclear Seniority

Watkins Insurance Group: Austin TX Privately Owned Voted a Top Workplace 14 Years in a Row POSITION SUMMARY(The official title is Personal Lines Service Advisor)Watkins is a relationship-driven agency where expertise teamwork and service excellence matter. We are hiring a Service Advisor to join o...