Service Desk Team Leader

Service Desk Team Leader.

Salary:36600 per annum.

Location: Watford with Hybrid working.

Contract:Permanent 35 hours per week.

Benefits:

• 29 days annual leave PLUS bank holidays with up to 5additional days for continuous service andoption to buy or sell leave.

• Gain professional qualifications and excellent training/development opportunities.

• Flexible maternity adoption and paternity packages.

• Pension with up to 7% employer contribution with included life assurance cover.

• Staff discount portal and Blue Light Card eligibility with 15000 national retailers discounts.

Why Action for Children

Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It is the sense of purpose that drives us every single day. Because we know that when we work together we can makea huge difference to bring lasting improvements to vulnerable childrens lives.

A bit about the role

Were on the hunt for aTeam Leader with a background in IT to manage our dedicated Service Desk team ensuring excellent technical support is provided to staff in all business areas of the organisation. If you are someone that loves looking for ways to improve and streamline processes have experience of managing hybrid teams and a gift for forging valuable professional connections we think this role would be perfect for you so why not apply now!

Howyoull help to create brighter futures

• Line manage the staff of the IT Service Desk team.

• Manage through flow of work and the effective deployment of staff to meet day to day operational demands and maintenance of services.

• Provide a professional advisory and guidance technical service through face-to-face telephone and or email communication.

• Take responsibility for incident management and service requests.

• Develop and maintain professional business relationships with customers partners and contractors.

• Plan lead and co-ordinate the continual service improvement of the Teams services to ensure levels of support meet customers changing business requirements.

• Accountable for establishing monitoring and maintaining procedures and accurate reporting.

Letstalk about you

• IS related diploma HND or related experience advanced support qualification such as MCSE or ITIL Foundation qualification.

• Experience of managing and leading teams.

• Experience of working in service support environment and customers.

• Substantial experience of support and development in a Microsoft Environment.

• Excellent communication organisational and customer service skills.

• Attention to detail and the ability to multitask.

• Familiar with the use of service desk systems.

• Familiar with standards associated with IT practise such as ITIL ISO .

Please see the Job Description for the full list of accountabilities and requirements.

Contact:David Simpson on or email us atquoting reference 12435.

Good toknow

ApplicationProcess

Please note we are unable to offer visa sponsorship for thisrole.

There are five sections to complete: Personal Details CVSupportingStatement &Information Equality &DiversitySubmission&Declaration.

Diversity equality andinclusion

AtActionforChildrenwerededicatedto building a diverseinclusive and authentic workplace.

Weactivelyencourageapplicationsfrom Black Asian &MinorityEthnic and disabled candidates as they areunder-representedwithinActionforChildren. We want to takedeliberateand purposefulactionto ensure equalopportunityto all groups in society and forActionforChildren.

Want toknow more about Action for Children

Find us onLinkedinFacebookorYouTubeto get to know us better.

Closing Date:Wednesday 21st January 2026.

Interviews will be scheduled for weekcommencing 26^th January 2026 by MS Teams.

Job Description

See below for further information about working with us:

Action for Children Employee Benefits

AfC Commitment Statement

Management Competency Framework