Head of Telco (mfd)

Your Tasks

• Leading a central team and lead a matrix organization consisting of 11 European countries
• Direct report to VP Services & Solutions
• Define and execute Telco growth strategy
• Develop and scale a telco proposition for MMS; service products and business models (incl. Subscription)
• Manage and optimize the international service portfolio for profitability & differentiation
• Build and steer partner & vendor ecosystem incl. contract negotiation and performance
• Drive commercial success through go-to-market attach-rate growth and country activation
• Ensure operational excellence KPI governance SLAs and scalable delivery models
• Lead customer-centric service improvements leveraging insights NPS and analytics
• Oversee risk compliance governance and quality assurance
• Develop test and scale blueprints successfully to all MMS countries
• Lead and develop the international Telco Omnichannel Strategy and roll out
• Stay on top of relevant market dynamics & trends and transfer them in growth

Your Profile

• University degree in Economics Circularity or similar
• Strong expertise in Telco service product development operations and go-to-market strategies
• Longterm leadership experience in service ops BizDev in corporate or holding structure
• Extensive international Telco knowledge in retail context ideally omni-channel environment
• Experience in managing international and cross functional projects and people management
• Proven success in international Telco venture building / platform scaling
• Commercial & P&L ownership with strong business acumen
• Go-to-market & Telco sales expertise ideally in omnichannel retail
• Tech-savvy innovator with digital and product mindset
• Strong communicator & stakeholder leader across countries
• Customer- and people-centric building high-performance teams
• Analytical hands-on decisive adaptive resilient fast learner (m/f/d)

About Us

The Services & Solutions Team manages the portfolio of service products sold in all of MediaMarktSaturn retail channels and country portfolios. They lead the way in designing and selling solutions that allows customers to make the most out of their technology.

Our best solutions arise when diverse perspectives come together. Diversity is key to achieving our vision of becoming the Experience Champion in Consumer Electronics. We value diversity promote equal opportunities and foster inclusion join our team!

Additional Benefits

Job Infos

Location:Ingolstadt München Düsseldorf

MediaMarktSaturn Retail Group

Department:HQ - Services & Solutions

Entrylevel:Management Level

Type of Employement:Full Time

Working Hours:375

Persona:Job Requisition HQ Manager

Recruiter:Michaela Lenck

Recruiter:Michaela Lenck