South Cluster Manager

Shenzhen - China

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Job Mission

Safety
People development
Organization efficiency
Global operational field performance
Cost performance for operational tasks
Financial budget for specific site

Job Description

Key Responsibilities:

Strategy: Create communicate and execute aligned and inspirational mission vision values and strategy for specific organization Customer

Be voice of customer to drive customer intimacy and structured solution to address customer problems
Drive Account team service strategy and ensure appropriate SLAs are in place
Be recognized trusted and dependable partner in scheduled and ad-hoc customer meetings
Manage customer escalations (toward customer and ASML management)

Financial: contribute to ASML profitability:

Meet SLA at designated cost (standard cost) across multiple sites
Drive efficiencies on headcount part logistics / organization across multiple sites to meet target cost roadmap and long-term cost ambitions

Process: Follow create and enhance processes upon actual circumstance initiate/ implement projects for continuous improvement

Operation: Drive standardization of operations across clusters ensuring consistency and efficiency in customer service delivery. Implement best practices and benchmarks to optimize performance metrics.

Product:

Ensure delivery of agreed performance targets to specific customers in China
Drive feedback improvement process for products and solution roll-out
Provide quality inputs into new system and (service) product designs
Look for opportunities for new products or services for ASML

Safety: Manage/monitor safety of employees ( including visitors) in working place ( Office Customer Fab Travel. etc.)

Planning & Complexity:

Manage multi customer long term geographically dispersed from small to large customers in a dynamic customer environment. High growth requiring significant alignment with sales SCM ASML HQ and customers Setup the long term cluster resource plan according to the 35 years business foresee and uncertainty management. Own the cluster annual resource and finance plan ( TAP: headcount Opex Capex revenue margin)

People/Talent/Organization Development:

Manage 150 FTE Lead and inspire a team of customer service professionals fostering a collaborative and high-performance culture. Develop and implement strategies for talent acquisition retention and growth within the cluster. Create and oversee technical and leadership development paths for team members. Provide mentorship and guidance to nurture a skilled and motivated workforce. Collaborate with CS HRBP for key cycles including salary reviews development plans performance evaluations talent reviews and succession planning. Establish strong partnerships with CS HRBP to ensure alignment of HR practices with organizational goals. Contribute to employee engagement initiatives and feedback mechanisms. Enable the successful implementation of people priority programs within the cluster. Collaborate with cross-functional teams to ensure seamless integration of programs.

Key requirements

15 semiconductor equipment business /service experience. Understand semiconductor capital equipment business and customer service business management.
ASML technology products service and experience are Preferred
10 years ASML field service operation experience.
10 years organization development and people management experience

Core Competencies:

Cross sector collaboration and stakeholder management
Strategic and long term planning
People development
Customer focus
Operations and change management

Functional Competencies:

Customer fab operation
ASML technology and products
Service business management

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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Required Experience:

Manager

Job MissionSafetyPeople developmentOrganization efficiencyGlobal operational field performanceCost performance for operational tasksFinancial budget for specific siteJob DescriptionKey Responsibilities:Strategy: Create communicate and execute aligned and inspirational mission vision values and strat...