Revenue Cycle Representative Emergency Department (ED) Medical Center on the University Campus (MCU) Patient Access Management (PAM) PFS

University of Iowa Health Care department of Patient Financial Services is seeking a Revenue Cycle Representative (RCR) in an entry-level customer service position in the healthcare industry. The Patient Access Management (PAM) Division RCRs for the Medical Center on the University Campus (MCU) Emergency Department (ED) team will provide exceptional customer service to our external customers: patients insurance contacts etc. and internal customers. You will support UI Health Cares Service Excellence standards to all our customer groups utilize tools and processes to make independent decisions and will maintain integrity and treat internal and external customers respectfully.

The RCR will work in a high-volume phone and web-based application environment and be part of an incoming and outbound call environment. You must have a demonstrated ability to prioritize multi-task & quickly change focus in a fast-paced team environment. You will be expected to provide accurate and comprehensive information (verbally and/or in writing) to patients outside agencies and various administrative and management personnel regarding all third-party interactions patient billing and customer service activities. The PAM RCR must be able to show compassion and empathy when working directly with patients and/or their families.

University of Iowa Health Carerecognized as one of the best hospitals in the United Statesis Iowas only comprehensive academic medical center and a regional referral center. Each day more than 12000 employees students and volunteers work together to provide safe quality health care and excellent service for our patients. Simply stated our mission is: Changing Medicine. Changing Lives.

WE CARE Core Values:

• Welcoming - We have an environment where everyone has a voice that is heard; that promotes the dignity of our patients trainees and employees; and allows all to thrive in their health work research and education.

• Excellence - We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care education and research.
• Collaboration - We collaborate with health care systems providers and communities across Iowa and the region as well as within our UI community. We believe teamworkguided by compassionis the best way to work.
• Accountability - We behave ethically act with fairness and integrity take responsibility for our own actions and respond when errors in behavior or judgment occur.
• Respect - We create an environment where every individual feels safe valued and respected supporting the well-being and success of all members of our community.
• Empowerment - We commit to fair access to research health care and education for our community and opportunities for personal and professional growth for our staff and learners.

Position Responsibilities:

• Analyze and verify patient demographic insurance eligibility and financial information/responsibility for accurate claim submission and reimbursement.
• Communicate with providers payers patients internal departments co-workers and Leadership to resolve issues.
• Going inpatient floors forregistration completion on WOW (workstations on wheels).
• Work with court system to provide time sensitive documents and ensure that deadline dates are met and that UI Health Care is in compliance.
• Be expected to maintain a high-level of accuracy to meet productivity and quality requirements.
• Identify trends and/or work processes for potential process improvements.
• Review and analyze report data to provide status updates to leadership.
• Maintain extensive working knowledge and expertise based around payer regulations/policies financial classifications and financial assistance programs. Build and maintain solid working relationships with interdepartmental and clinical staff referral sources insurance companies medical providers and the public.
• Assist other Patient Access Management (PAM) areas with departmental needs and cross coverage.
• Other duties as assigned.

Classification Title: Revenue Cycle Representative (MCD-ED Registration)

Department: Patient Financial Services

Percent of Time: 90% onsite

Location: Medical Center on the University Campus (MCU) 200 Hawkins Drive Iowa City IA

An additional 5% added to base salary for high volume and$2970 for applicable weekend differential while in this role.

Schedule:

• Sunday Monday Saturday

• Hours: 0700 - 1900

• Three (3) 12-hour days
• This position includes an on-call schedule of 1-2 days per month and be required to work 3-4 holidays per year.

Equipment:

• Onsite The department will provide a workstation which contains 3 (three) monitors laptop/power cord docking station/power cord keyboard mouse headset and desk supplies can be found in the supply closet.