Position Summary / Career Interest:

• Must be able to perform the professional clinical and or technical competencies of the assigned unit or department.
• Demonstrates ability to provide care/service safely and efficiently for the care of each patient and visitor.
• Provides effective leadership to Guest Services staff.
• Able to strategically identify internalize and communicate the critical success factors necessary for the Guest Services department.
• Provides timely feedback for implementation of process changes.
• Oversees the daily operations of the teams break schedule.
• Assists the Supervisor in securing daily coverage during team member absences.
• Works effectively with internal customers including supervisory personnel and front-line employees such as transporters housekeeping staff clinicians interpretive services security valets parking services clerical departments switchboard and call center personnel etc.
• Reports issues with these departments especially when patient satisfaction is comprised.
• Effectively leads Guest Services staff towards its goals.
• Model appropriate values and maintains and promotes social ethical and organizational norms.
• Model exceptional customer service both on the phone and in face-to-face interactions with patients visitors and internal customers.
• Assists in communicating the big picture understanding of the hospital and works to ensure the department supports the organizations desired mission and values.
• Serves as a liaison for patients who need assistance in calling for transportation accommodations and a variety of community resource information.
• Takes the initiative to help problem solve for unique patient populations: the elderly disable and/or those with cognitive psychological and/or language challenges/difficulties.
• Must be able to perform the professional clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

• High School Graduate or GED.
• 1 or more years of experience in customer service or guest relations.

• Read write and speak English.
• Proficient in computer skills and Microsoft Office products.

Time Type:

Job Requisition ID:

Important information for you to know as you apply:

• The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race color religion sex (including pregnancy gender identity and sexual orientation) national origin ancestry age disability veteran status genetic information or any other legally-protected status. See also Diversity Equity & Inclusion.

• The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process please let our recruiters know by requesting an Accommodation Request form using this link .

• Employment with the health system is contingent upon among other things agreeing to the and signing the agreement to the DRP.

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