Customer Service
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Pearson VUE () has been a pioneer in the computer-based testing industry for decades delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leader in developing and delivering high-stakes exams via the worlds most comprehensive network ofnearly 20000test centers in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients from leading technology firms to government and regulatory agencies. Pearson VUE is regularly featured on the Forbes list of BestEmployersand we are recognized in the Best Employers. We are proud to offer an exceptional environment to develop your professionalcareerand we are now hiring for a Customer Service Operations Support Administrator to join our successful team in Noida India.
At Pearson VUE weoffer trulyglobal careeropportunitiesand we have ambitiousplans for the future! We are proud to offer our people many exciting career development opportunities incentivesrewardsand a competitive benefits package. When you join us asCustomer Service Operations Support Administrator you can look forward to working with many talented motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This isa truly excitingvacancy asyoullbe responsible fortaking on manydifferent typesof interest from internal stakeholders relating to customers experience as a candidate taking one of our assessments/exams. Customer enquiries can come through our Customer Service team through telephone calls andemailsand your role is to understand the enquiry askquestionsand collaborate with our varied departments to investigate what will use your Customer Relations skills to take ownership of the enquiry so that we can deliver a positive outcome and take care of each and every valued is a fantastic opportunity for you to gain experience working with our diverse internal professional teams and corporate functions andyoullhave the opportunity tosharefeedback suggesting ways we can improve to avoid any customer issues from happening again. You may even have the chance to work with some of ourclientsand helpwithsome of our exciting projects!
Pearson VUE is a business of Pearson the worlds leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
Primary Responsibilities:
Level 2 Escalation calls
Act as an escalation point for service-related problems
Inputaccuratecustomer information into the database
Assistin training and monitoring call center agents to ensure quality of service
Maintainingthe SLA for different LOBs
. Follow through with incidents reports and projects
. Resolve customer and client queries in the Pearson VUE case management system
Qualifications/Education and Experience:
Required Education- Bachelors degree
2 years of experience in a similar/related position
.Excellent oral and written communication skills
High levelsof customer service skills
Previouslyoperatedin a Level 2 support role
Familiar and comfortable working in a busy corporate environment/shift environment/shift (24*7) Note:Process training will occur from 9:00 AM to 5:30 PM CST after which shifts may vary between 7:00 AM and 7:00 PM CST with the role primarily supporting US hours.
Experience in providing application support
Familiar with MS Office
Desired Candidate Profile:
Excellent oral and written communication skills
Great attention to detail
Problem-solving skills
Strong organizing and time management skills
Customer service skills
Effective teamwork skills
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gen ... View more
