Team Manager, CS L&D Design

Job Description:

Position & Level: Team Manager Learning & Development (L&D) Design

Employment Type & Location: Full-time Remitly Manila Philippines

Organization: Customer Success

About Us

Remitlys vision is to transform lives with trusted financial services that transcend borders. Focus has always been a key part of our strategy and our laser focus is on transforming the global remittance industry. Over time we will leverage our trusted financial services brand and our global network to extend into additional complementary products.

We accomplish our vision by relentlessly focusing on culture. We have createdRemitlys cultural values which embody how an exemplary Remitly team member and the overall Remitly team works to deliver on promises to customers everyday. That starts with putting customers at the center of everything we do. Join over 2400 employees across 10 offices who are growing their careers while having a positive impact on people globally.

Role Overview

As a Team Manager of Learning & Development (L&D) Design in the Customer Success organization you will play a crucial role in shaping our L&D strategies driving innovation in the way we work and our work product and ensuring our teams possess the skills and knowledge necessary to achieve business goals. You will be responsible for overseeing the design implementation and continuous improvement of our L&D programs with a particular focus on business impact and a data driven approach to our L&D Design Specialistss development and growth operational excellence and customer centricity.

Key Responsibilities

• People and Team Leadership

• Ensure the team stays up to date on L&D design and delivery applications tools and best practices to innovate our L&D solutions.

• Support Design team members in building and implementing their individual development plans for their development and growth.

• Set clear goals and performance standards providing regular feedback coaching and recognition to the design team.

• Manage team workload and capacity to ensure timely high-quality delivery of multiple projects across global sites.

• Content Strategy and Governance

• Lead L&D Design Specialists in the creation and execution of innovative and impactful capability development programs that prepare employees at all levels to excel in a dynamic and complex environment.

• Manage and mentor a high-performing L&D Design team ensuring they have stakeholder buy-in and the resources and support needed to design and deliver best-in-class L&D experiences across multiple platforms and formats.

• Work collaboratively with the Sr. Manager L&D in MNL and other global L&D leaders to set vision strategy and direction aligned with the companys strategic priorities and business objectives and drive accountability and impact.

• Engage with senior leadership across the business including human resources people operations risk customer service and other stakeholders as a strategic partner to align L&D initiatives with business needs and objectives.

• Using a data-driven approach review and validate all training materials produced by the design team to ensure accuracy consistency scalability and instructional quality maintaining high standards of effectiveness and alignment with organizational learning objectives for higher adoption impact and tailor-fit to a global audience.

• Global Program and Project Management

• Lead OKRs and other strategic projects to advance the objectives of the CS L&D Design team Customer Success department and Remitly.

• Proactively and independently identify and implement improvements to enhance team performance with targeted business impact.

• Manage team and individual projects successfully from conception to completion as assigned and aligned with the team Objectives and Key Results (OKR) or as personally initiated as part of the continuous improvement.

• Work closely with global network POCs (i.e. BPO L&D counterparts) to ensure consistent implementation and measurement of L&D solutions across the company.

• Work collaboratively with the global L&D leaders to champion change management processes to support the successful adoption of new processes programs and initiatives.

• Foster a culture of continuous learning and development including the integration of adult learning best practices and technology-enhanced learning solutions.

Minimum Qualifications

• Command of the English language both verbal and written.

• Bachelors degree in Learning and Development or Training Adult Education Human Resource Management an L&D related field or equivalent professional experience.

• A minimum of 2-3 years people and global cross-functional teams.

• A minimum of 2-3 years of experience in L&D training leadership development organizational development or a related field with a proven track record of designing successful L&D solutions with business impact.

• Solid understanding of L&D methodologies adult learning theories and the latest trends in L&D like technology-based solutions.

• Extensive experience working with business leaders at all levels and influencing design and delivery strategies for business impact.

• Familiarity with L&D tools and platforms (e.g. Learning Management Systems eLearning authoring tools remote delivery/flip-classroom applications).

• At least two (2) years of experience in designing L&D content and curricula.

• Strong decision-making influencing communication and interpersonal skills with the ability to engage and drive alignment with stakeholders at all levels across the company.

• Ability to operate effectively in an ambiguous fast-paced hyper growth rapidly changing environment managing multiple priorities simultaneously with minimal supervision.

• Eager and quick to learn with a high level of enthusiasm focus and motivation to help others learn and grow.

• Excellent organization and prioritization skills.

Preferred Qualifications

• Certifications in L&D areas like eLearning design facilitation coaching.

• Experience developing L&D solutions using the 70/20/10 Learning Integration Model.

• Understanding of the ADDIE L&D framework and program evaluation frameworks (e.g. Kirkpatrick).

• Global experience developing and managing programs for diverse audiences.

• Experience with Google Workspace tools including Google Sites Google Slides Google Sheets and Google Docs.

• Experience with contact/call centers and in remittances.

Our Commitment

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We offer a competitive salary comprehensive benefits and opportunities for professional growth.

About You

If you are passionate about developing leaders and driving learning and development initiatives that contribute to the success of Remitly wed love to hear from you. Please submit your application detailing your interest and qualifications for this role.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.