Lead Customer Onboarding Specialist

Our mission at HubSpot is to help millions of organizations grow better.
As a Lead Customer Onboarding Specialist (Lead COS) youll operate as the most senior individual contributor on the Customer Onboarding team setting the standard for how HubSpot delivers complex strategic implementations. Youll move beyond execution to architect cross-Hub multi-region solutions secure executive alignment and codify repeatable frameworks that scale impact. Through mentorship thought leadership and deep product expertise youll help customers achieve faster time-to-value while elevating onboarding excellence across the team.

What Youll Do

• Lead and oversee multiple complex and strategic customer implementations ensuring consistent quality and adherence to evolving delivery standards.
• Architect sophisticated cross-Hub multi-region onboarding solutions clearly articulating trade-offs risks and dependencies.
• Drive executive-level discovery and alignment across layered stakeholder groups to accelerate time-to-value and long-term adoption.
• Quantify and communicate value realization to senior and executive stakeholders helping customers achieve solution mastery and measurable outcomes.
• Anticipate technical operational and change-management dependencies (e.g. data migration integrations process shifts) and proactively align delivery plans.
• Define document and evolve onboarding standards playbooks and frameworks that significantly increase efficiency and impact across the team.
• Coach and mentor peers on advanced discovery project management change management and executive communication best practices.
• Influence HubSpots product roadmap by evangelizing customer insights and product depth through internal enablement and customer-facing forums.

What Youll Bring

Required Qualifications

• 5 years of experience consulting customers through end-to-end implementation and strategic adoption of SaaS platforms or equivalent experience.
• Demonstrated success leading or overseeing multiple concurrent high-complexity customer implementations.
• Expert-level mastery of the HubSpot platform including architecting cross-Hub solutions for diverse customer needs.
• Proven ability to build trusted relationships with senior and executive stakeholders and influence strategy through data-informed insights.
• Experience mentoring or coaching peers with a strong foundation in project management change management and communication excellence.

Nice-to-Have Qualifications

• Experience working with multi-region or global customer teams.
• Background contributing to enablement resources internal standards or scalable onboarding frameworks.
• Thought leadership through speaking writing or participation in industry or customer forums.

Where Youll Work

• Location: United States
• Work Type: Remote

Application Requirements

• Applications must be submitted in English.
• Cover letters are not required.