Senior Customer Journey Consultant

San Francisco, CA - USA

Hourly Salary: $ 70 - 76

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Senior Customer Journey Consultant
5 Month W2 Contract
San Fransisco CA (hybrid)

Heres how youll become a key player with this opportunity:

Adobes Integrated Customer Experience (ICX) team unifies frontline Sales and Support serving as the first point of contact for customers. As a Senior Customer Journey Consultant (contractor) youll own workstreams within high-impact strategic initiatives that shape how customers experience Adobe across channels. You will lead journey mapping problem structuring root cause analysis and data-driven recommendations and you will drive alignment with senior stakeholders to translate insights into measurable business outcomes.

Youll collaborate with stakeholders across Sales & Support Delivery Business Operations Product Management Customer Data Insights & Analytics and FP&A to evaluate current state experiences and new concepts.

Heres how youll make an impact on the team:

Frame and structure complex experience problems develop hypotheses and research plans to trace root causes.
Map and diagnose current customer journeys to uncover pain points and opportunity areas leveraging both qualitative and quantitative research.
Facilitate mystery shopper exercises conduct interviews and discovery sessions and drive best-in-class customer insight practices.
Synthesize research into actionable business strategies and present recommendations to leadership and cross-functional teams.
Develop models or benchmarking comparisons to support business case development and strategic decision-making.
Ensure alignment and collaboration with analytics design and operational partners to drive implementation of recommended solutions.

Heres what youll need to be successful in this role:

57 years in customer experience strategy management consulting or a highly analytical role with a track record of driving cross-functional customer-focused initiatives from insight to execution.
Demonstrated expertise in journey mapping qualitative and quantitative analysis and root cause identification across multi-channel multi-touchpoint experiences.
Process design and optimization background (experience and/or education/training/certifications).
Multi-swim-lane systems data people process flow documentation experience/expertise.
Excellent communication and visual storytelling skills with the ability to persuade and influence across teams.
Exposure to UX/UI design service design or experience benchmarking is preferred.

Pay Range:

$70.00 - $76.64/hour

Benefits That Matter to You:

NextDeavor offers health vision and dental benefits for contract employees
Paid sick leave eligibility is contingent on state of residence
Optional 401k Plan (excludes employer match)

Ready to take the next step Apply today and be part of a team that transforms businesses and fuels growth!

Apply with Pioneers here < Experience:

Senior IC

Senior Customer Journey Consultant5 Month W2 ContractSan Fransisco CA (hybrid)Heres how youll become a key player with this opportunity:Adobes Integrated Customer Experience (ICX) team unifies frontline Sales and Support serving as the first point of contact for customers. As a Senior Customer Journ...

Senior Customer Journey Consultant
5 Month W2 Contract
San Fransisco CA (hybrid)

Heres how youll become a key player with this opportunity:

Heres how youll make an impact on the team:

Frame and structure complex experience problems develop hypotheses and research plans to trace root causes.
Map and diagnose current customer journeys to uncover pain points and opportunity areas leveraging both qualitative and quantitative research.
Facilitate mystery shopper exercises conduct interviews and discovery sessions and drive best-in-class customer insight practices.
Synthesize research into actionable business strategies and present recommendations to leadership and cross-functional teams.
Develop models or benchmarking comparisons to support business case development and strategic decision-making.
Ensure alignment and collaboration with analytics design and operational partners to drive implementation of recommended solutions.

Heres what youll need to be successful in this role:

57 years in customer experience strategy management consulting or a highly analytical role with a track record of driving cross-functional customer-focused initiatives from insight to execution.
Demonstrated expertise in journey mapping qualitative and quantitative analysis and root cause identification across multi-channel multi-touchpoint experiences.
Process design and optimization background (experience and/or education/training/certifications).
Multi-swim-lane systems data people process flow documentation experience/expertise.
Excellent communication and visual storytelling skills with the ability to persuade and influence across teams.
Exposure to UX/UI design service design or experience benchmarking is preferred.

Pay Range:

$70.00 - $76.64/hour

Benefits That Matter to You:

NextDeavor offers health vision and dental benefits for contract employees
Paid sick leave eligibility is contingent on state of residence
Optional 401k Plan (excludes employer match)

Ready to take the next step Apply today and be part of a team that transforms businesses and fuels growth!

Apply with Pioneers here < Experience:

Senior IC

Key Skills

Debugging
Remote Access Software
IT Service Management
IOS
Multithreading
VPN
Neo4j
FISMA
SSO
Github
Google Suite
Troubleshooting

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About Company

Nextdeavor

Hire trusted candidates who BELONG STAY ADVANCE NextDeavor is a recruiting agency helping companies make more strategic hiring decisions. FIND YOUR NEXT GREAT HIRE Using AI technology to make the recruiting process more human AI speeds up, refines, and expands our initial search. This ... View more

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