TTH Customer Service Representative

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Position: TTH Customer Service Representative

Location: Austin TX 78752

Pay Rate: $21.00/hr

Shift: Monday - Friday 7: 45AM to 4: 45PM

Description: A private-sector organization is seeking a skilled and dependable Customer Service Representative to join their team. This role is ideal for someone who values stability enjoys detailed work and takes pride in delivering accurate consistent service to the public.

Position Overview
This role blends customer interaction with detailed administrative and data-entry tasks. Half of the workday is data entry;the other half involves assisting customers via phone email and in person. Responsibilities shift throughout the year based on the organization s cyclical workflow so flexibility and adaptability are key. Full training and a practice period are provided before moving into production.

Primary Responsibilities
Assist customers in person by phone and by email
Respond to information requests process exemptions and enter data accurately
Review and process deed records and legal documents related to property ownership
Research internal/external resources to update ownership and mailing information
Print maps and scan documents
Maintain alphabetic and numeric filing systems
Perform receptionist duties as needed
Handle confidential information appropriately
Operate common office equipment and perform other duties as assigned

Qualifications
Required:
High school diploma or equivalent
2 years of customer service experience (phone in-person)
Accurate data entry skills (approx. 40 WPM typing)

Preferred:
Knowledge of the Texas Tax Code
Experience in mortgage lending property management or related fields

Ideal Candidate Traits
Detail-oriented and committed to accuracy
Productive responsible punctual
Able to follow procedures and reference manuals
Self-sufficient and comfortable in a structured environment
Thrives without micromanagement
Strong work ethic and desire for long-term stability

Important: No time off permitted during peak season (January April).

Required Experience:

Unclear Seniority