Manager, Analytics and Insights L&H

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

TD Insurance is part of TD Bank Group one of Canadas largest financial institutions. TD Insurance helps protect clients from the accidents of life with a wide range of products including credit protection life health travel home and auto insurance. With more than three million clients TD Insurance authorized products and services are available online over the phone and through a network of more than 1000 TD Canada Trust branches.

In Canada we have two lines of business General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance we are committed to fostering an inclusive accessible environment. With a Canada-wide workforce of over 4000 employees and offices in Atlantic Canada Quebec Ontario and Alberta our company is always growing and can help you to grow. TD Insurance offers more than just a job we offer rewarding careers. We are always looking for passionate and talented individuals to join our team. If you are interested in challenging and engaging work where you will be able to make an impact on the lives of our customers and colleagues this is the team for you.

Job Description/Accountabilities:

About this Role

The Manager Analytics & Insights role provides business insights advice and expertise to guide decision making and strategic planning by leveraging and interpreting data and analytical models to provide business specific strategic insight for Credit Protection products across multiple channels. We are looking for a highly motivated inquisitive professional who has a track record of insightful analytics and thought leadership. A person who can examine issues which concern our business leaders and offer solutions. The incumbent will be responsible for but limited to the following key accountabilities:

• Act as the primary interface with distribution partners understand business drivers definitions and key performance indicators (KPIs) to develop meaningful insights to drive business growth.
• Collaborate with business partners to understand business objectives translate business requirements to analytics and reporting needs design and develop value added reporting for Credit Protection products in multiple distribution channels to drive effective coaching.
• Lead on the interpretation of complex business issues generate multifaceted insights and identify opportunities to help drive business growth or address business/enterprise needs.
• Provide proactive guidance advice and governance as needed related to business plan delivery and initiatives to support achievement of business objectives for distribution channels. This includes reviewing key reports (e.g. Scorecard Coaching Claims Escalations etc.) to provide strategic and fact-based recommendations to business leaders for improving channel business performance.
• Actively participate with business partners (including Product Distribution Journey Data Analytics Finance Technology etc.) in internal data management and ensure data integrity exists when providing reports to channel distribution executives.
• Work with a variety of different data sources to organize and integrate them into the reporting. Escalate data/process related problems and communicate to relevant teams in a timely manner and make recommendations for resolution.
• Present and communicate analytical insights and recommend business actions to business leaders in an easily digestible manner leveraging tools to produce visualizations that fit the audience.
• Apply collaborative and strong stakeholder management approach to constructively influence stakeholders where appropriate.

Other Qualifications / Skills / Experience:

Required:

• Quality years of relevant experience. Sound business acumen and judgment with the ability to balance analytical accuracy with the practicalities of the operating environment.
• Experience in Data Analytics Business Information Management Business Application Management Business Analysis Consulting or similar environment preferred.
• Exceptional data management capabilities to work with large data sets and distill insights. Very strong proficiency in Excel and Power BI are must.
• Relationship management and interpersonal skills to collaborate effectively with business partners
• Excellent communication skills to convey complex information succinctly and clearly including the ability to develop effective executive-level presentations.
• Well organized to manage multiple complex lengthy assignments with dependencies on other teams within timelines which are sometimes urgent

Preferred:

• Knowledge/experience in Insurance banking products or distribution data analytics data processing
• Experience with Power BI Python CoPilot Tableau

Specific Educational Requirements/Accreditations:

Post-Secondary degree in Data Analytics Engineering Computer Science.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):