Administration & Operations
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
Role Purpose
We are seeking an Helpdesk Administrator to support the operations of our Clients key location in Canary Wharf to centrally manage and triage all incoming colleague queries and requests. The person will report to the Workplace Experience Lead and will be essential in supporting the smooth and efficient handling of all incoming queries resulting in consistent standards and outstanding colleague experience.
Key Responsibilities:
Manage the central inboxes of all incoming queries and requests ensuring each query is processed as per agreed procedure i.e. work order requests sent to the central Helpdesk or ticket logged in System query directed to responsible function or partner escalated to appropriate person(s)
Manage all incoming queries in an efficient professional manner to ensure fast resolution adhering to SLAs.
In collaboration with the Host Team Leads and Workplace Experience Lead proactively review and evolve the query management processes to adapt to changing needs and requirements
Proactively create review and adapt response templates to standardise the process using customer-centric and solution-focused positive language
Follow process for escalation and directing queries working with the client to ensure their requirements are fully met and update escalation process when required ensuring sign off
Innovate and suggest ways to continuously improve the process aiming to enhance efficiency and colleague experience
Use and maintain online task systems ensuring correct data entry
Manage and administer systmer and other required systems
Assure compliance with bp/JLL policies procedures and standard practices
Develop a close working relationship with key Client stakeholders/partners landlord managing agents and facilities vendors
Provide support for regular management reports and projects as required
Support with any ad-hoc requests required to support the team
Achieve Key Performance Indicators (KPI) and Service Level Agreement (SLA) targets
Location:
On-site Bangkok THAIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Provides business consulting; investment banking services including corporate finance and investment advisory on mergers and acquisitions; asset management services including fund, portfolio and wealth management; real estate property management and brokerage services.
