Customer Success Engineer

San Francisco, CA - USA

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

Why Flux

Flux is taking the hard out of hardware by developing the first AI Hardware Engineer. Our goal is to democratize the ability to create bleeding edge hardware and revolutionize how electronics are designed and built around the world.

About the role

This is a unique opportunity for a technically minded operator to own customer success endtoend. Youll partner closely with product design engineering and growth teams but your focus will be on empowering customers to successfully design electronics with Flux. Youll deliver training troubleshoot issues and turn customer feedback into actionable insights that shape our roadmap.

What Youll Do

Provide technical onboarding and training for new customers guiding them through Fluxs design environment and ensuring they achieve their first aha moment quickly.
Diagnose and resolve electrical design challenges and application issues leveraging your EE expertise to guide users to successful outcomes.
Develop educational resourcesdocs videos sample designsto scale knowledge sharing across our community.
Gather and synthesize customer feedback to inform product priorities and improve our platform.
Collaborate with engineering and product teams to triage bugs and drive customerrequested features.
Build and maintain strong relationships with customers acting as their trusted advisor and champion within Flux.
Analyze usage data to identify patterns of friction or churn and work with crossfunctional teams to address them.

Who You Are

You have a degree in Electrical Engineering (or a related field) and experience designing PCBs or electronic systems.
Youve spent at least 3 years in customer-facing technical roles such as customer success solutions engineering or field applications engineering.
You are passionate about helping people and can translate complex technical concepts into clear actionable guidance.
Youre comfortable troubleshooting circuit designs and explaining tradeoffs to both technical and nontechnical stakeholders.
You thrive in ambiguous fast-paced startup environments and enjoy wearing multiple hats.
Excellent written and verbal communication skills with a knack for building rapport.
Bonus: Experience using Flux or other hardware design tools scripting or programming experience and a passion for the maker community.

Profile

Impact-oriented: You dont feel done until real people are getting real value from what you built.

Ambiguity-native: You thrive in the undefined. Our work is full of half-mapped terrain soft constraints and ideas that shift under your feet. That energizes you. You constantly update your intuitions as you go and are excited to discover new and better ways to attack challenges were still finding words to describe.

Collaborative: You share your thoughts early and often and welcome debate and creative collaboration. Flux is a deeply collaborative company and we believe that the best ideas can only win if theyre said out loud.

Convention-averse: Flux is an AI-first company building AI tooling using AI tooling. We constantly experiment with new tools techniques and processes. You feel an urgency to reimagine what your work looks like in this rapidly changing world and you value critical thinking far above established conventions.

Ownership mentality: You are a self-starter bias toward action and care deeply about the team and community who lean on you and your work.

Thanks for reading! Prior experience with HW or Electronics is not required - except for our Hardware internships! If the roles above dont fit you wed still love to have you in our network for upcoming opportunities. PS. Were always looking to meet Engineers who are interested in writing news technical articles or building tutorials.

To get in touch apply here or reach out to and tell us a little about yourself!

Required Experience:

Why FluxFlux is taking the hard out of hardware by developing the first AI Hardware Engineer. Our goal is to democratize the ability to create bleeding edge hardware and revolutionize how electronics are designed and built around the world.About the roleThis is a unique opportunity for a technically...

Why Flux

About the role

What Youll Do

Provide technical onboarding and training for new customers guiding them through Fluxs design environment and ensuring they achieve their first aha moment quickly.
Diagnose and resolve electrical design challenges and application issues leveraging your EE expertise to guide users to successful outcomes.
Develop educational resourcesdocs videos sample designsto scale knowledge sharing across our community.
Gather and synthesize customer feedback to inform product priorities and improve our platform.
Collaborate with engineering and product teams to triage bugs and drive customerrequested features.
Build and maintain strong relationships with customers acting as their trusted advisor and champion within Flux.
Analyze usage data to identify patterns of friction or churn and work with crossfunctional teams to address them.

Who You Are

You have a degree in Electrical Engineering (or a related field) and experience designing PCBs or electronic systems.
Youve spent at least 3 years in customer-facing technical roles such as customer success solutions engineering or field applications engineering.
You are passionate about helping people and can translate complex technical concepts into clear actionable guidance.
Youre comfortable troubleshooting circuit designs and explaining tradeoffs to both technical and nontechnical stakeholders.
You thrive in ambiguous fast-paced startup environments and enjoy wearing multiple hats.
Excellent written and verbal communication skills with a knack for building rapport.
Bonus: Experience using Flux or other hardware design tools scripting or programming experience and a passion for the maker community.