Director, Customer Success

The Director of Customer Success Americas manages and mentors a team of CSMs focusing on client retention satisfaction and revenue growth within Cints market research platforms. The Director drives strategy analyzes data resolves escalations and collaborates cross-functionally to ensure clients achieve goals leverages data to improve processes and fosters strong advisor relationships for renewals and upsells in a tech-focused consultative environment. 
 

Key Responsibilities:

• Team Leadership: Lead coach and develop Customer Success Managers (CSMs) setting performance goals and ensuring team effectiveness.
• Customer Strategy: Develop and implement strategies to maximize client adoption satisfaction and retention using Cints ResTech platforms.
• Relationship Management: Build strategic trusted-advisor relationships with key accounts acting as an escalation point for complex issues.
• Data & Reporting: Analyze customer usage performance metrics and trends to provide insights generate reports and inform strategy.
• Internal Collaboration: Work with Sales Product and Support teams to advocate for customer needs and drive product improvements.
• Growth & Upsell: Identify opportunities for account growth renewals and upsells by understanding client business needs.
• Process Improvement: Standardize and scale best practices for team operations and client onboarding. 
   

Qualifications :

Key Qualifications & Skills:

• Proven experience in Customer Success Account Management or related client-facing roles (often 5 years).
• Demonstrated experience in a supervisory or director capacity (often 2 years).
• Strong understanding of SaaS software API integrations and data analysis.
• Excellent communication presentation and relationship-building skills.
• Proficiency with CRM software (like Salesforce) and data visualization tools (like PowerBI).
• Strategic thinking problem-solving and a data-driven mindset.
• Familiarity with the market research industry is a plus
   

Additional Information :

The anticipated annualised pay range for this role is $135k to $150k with annual on target annual variable commission of 30% of the base addition this position is also eligible for the following benefits:

• Medical Dental and Vision insurance options to suit you and your familys needs
• 401K with company matching
• PTO unlimited sick days
• Remote Work
• Paid maternity and paternity leave
• Annual bonus opportunity

#LI-Remote

Our Values

Collaboration is our superpower

• We uncover rich perspectives across the world
• Success happens together
• We deliver across borders.

Innovation is in our blood

• Were pioneers in our industry
• Our curiosity is insatiable
• We bring the best ideas to life.

We do what we say

• Were accountable for our work and actions
• Excellence comes as standard
• Were open honest and kind always.

We are caring

• We learn from each others experiences
• Stop and listen; every opinion matters
• We embrace diversity equity and inclusion.

More About Cint

Were proud to be recognised in Newsweeks 2025 Global Top 100 Most Loved Workplaces reflecting our commitment to a culture of trust respect and employee growth.

In June 2021 Cint acquired Berlin-based GapFish the worlds largest ISO certified online panel community in the DACH region and in January 2022 completed the acquisition of US-based Lucid a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ) listed on Nasdaq Stockholm this growth has made Cint a strong global platform with teams across its many global offices including Stockholm London New York New Orleans Singapore Tokyo and Sydney. ()

Additionally in a world of AI we want our candidates to understand our approach to the use of AI during the interview and hiring process so wed appreciate you reading our AI usage guide.

Our Values

Collaboration is our superpower

• We uncover rich perspectives across the world
• Success happens together
• We deliver across borders.

Innovation is in our blood

• Were pioneers in our industry
• Our curiosity is insatiable
• We bring the best ideas to life.

We do what we say

• Were accountable for our work and actions
• Excellence comes as standard
• Were open honest and kind always.

We are caring

• We learn from each others experiences
• Stop and listen; every opinion matters
• We embrace diversity equity and inclusion.

More About Cint

Were proud to be recognised in Newsweeks 2025 Global Top 100 Most Loved Workplaces reflecting our commitment to a culture of trust respect and employee growth.

In June 2021 Cint acquired Berlin-based GapFish the worlds largest ISO certified online panel community in the DACH region and in January 2022 completed the acquisition of US-based Lucid a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ) listed on Nasdaq Stockholm this growth has made Cint a strong global platform with teams across its many global offices including Stockholm London New York New Orleans Singapore Tokyo and Sydney. ()

Additionally in a world of AI we want our candidates to understand our approach to the use of AI during the interview and hiring process so wed appreciate you reading our AI usage guide.

Remote Work :

Yes

Employment Type :

Full-time