Staff Machine Learning Engineer (Agentic AIGen AI)

About Zscaler

Zscaler accelerates digital transformation so our customers can be more agile efficient resilient and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users devices and applications in any location.

Here impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive honest debatewere focused on getting to the best ideas faster. We build high-performing teams that can make an impact quickly and with high quality. To do this we are building a culture of execution centered on customer obsession collaboration ownership and accountability.

We value high-impact high-accountability with a sense of urgency where youre enabled to do your best work and embrace your potential. If youre driven by purpose thrive on solving complex challenges and want to make a positive difference on a global scale we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Our Engineering team built the worlds largest cloud security platform from the ground up and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint the team has made us and our multitenant architecture todays cloud security leader with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects software engineers security experts and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.

As a Staff Machine Learning Engineer you will influence technical direction bridge research and production and drive technical excellence. Youll lead complex projects mentor engineers and build scalable models and systems. Reporting to the Manager of Machine Learning Engineering your responsibilities will include:

• Designing and deploying scalable reliable and efficient production-grade Gen AI/ML systems from data ingestion to monitoring
• Driving the innovation by researching and evaluating emerging AI/ML frameworks rapidly prototyping novel solutions to validate their feasibility and championing full-scale implementation
• Implementing and maintaining robust MLOps practices including logging monitoring and CI/CD pipelines for distributed ML systems
• Leading and mentoring junior engineers in system design best practices and promoting technical excellence
• Collaborating with cross-functional teams to translate business needs into technical solutions

What Were Looking for (Minimum Qualifications)

• 5 years of experience as an MLE with a track record of shipping complex scalable ML systems to production
• Proven experience building Gen AI/ML systems with LLMs fine-tuning them using Retrieval-Augmented Generation (RAG) and Agentic AI and deploying in production
• Proven experience designing and implementing distributed ML systems with deep knowledge of MLOps (monitoring logging ops)
• Strong CS foundation (data structures algorithms system design) with expertise in Python (scikit-learn PyTorch/TensorFlow) and SQL for feature engineering model evaluation and error analysis
• Excellent communication and interpersonal skills

What Will Make You Stand Out (Preferred Qualifications)

• Expertise with cloud services (AWS GCP Azure) and ML platforms (Kubeflow SageMaker)
• Proficiency in systems programming languages like Go or Rust with a deep understanding of distributed systems OS and networking fundamentals
• A record of research publications or patents in AI/ML

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At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:

By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal state and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support.