Slots Floorperson

General Summary Of Duties:

Service slot machines by performing minor repairs or closing down for mechanics to service.  Answer guests questions encourage super slot sign ups and complete payouts. Coordinate slot personnel activities within assigned area.

Role and Responsibilities: (Includes but is not limited to the following)

• Assist employees in maintaining good customer service.  Coordinate stations and breaks as required.
• Count change carousel and booth banks as they close or as directed to verify accuracy and completeness of hotel funds.
• Responsible for coordinating activities of slot personnel assigned area.
• Clear coin in jams and hopper jams using SDS card verify SDS sees a problem and use manual dexterity and/or a screwdriver to correct the problem.  Judge if a simple solution is not possible and close the machine for a mechanic to repair.
• Request for fill.  Write request for fill and carry coin to slot machine.  Place coin in machine using SDS card and keys to complete coin payout.
• Inform guest regarding jackpot amount with appropriate tax information. Write request for jackpot winnings; complete tax form (if required); and using keys and SDS card clear the SDS machine so play may continue.
• Promote benefits of super slot club to guests sign them up and encourage use of their card for ratings and promotions.
• Ensure guest satisfaction within hotel/department guidelines.

Qualifications :

Performance Requirements: (Knowledge skills and abilities)

• Ability to act independently.
• Must be 21 years of age.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.  This involves listening to the nature of the concern demonstrating empathy with the customer and providing positive and proactive solutions.
• Ability to read write speak and understand the English language in order to complete fills jackpots and tax forms; read slot codes and correspondence; and communicate with management staff and guests.
• Ability to read writes speak and understand the English language to provide clear direction instruction and guidance.
• Ability to read writes speak and understand the English language to follow written and/or verbal instructions.
• Basic mathematical skills necessary to calculate fills jackpots imprest and taxes.
• Sufficient manual dexterity of hand in order to use calculator computer keyboard general office equipment multi-line telephone and complete general machine repair.
• This position requires considerable physical activity on a continuous basis throughout the shift.
• Ability to operate keys screwdriver money cart SDS card calculator camera cannon and jackpot book to maintain machines and assist guests.
• Ability to exercise judgment and implement control over the performance of staff.
• Adheres to control procedures.
• Ability to deal with problems requiring initiative and good judgment.
• Remain calm and alert especially during emergency situations and/or heavy hotel activity serving as a role model for other employees.  Resolve complications and complaints by conducting thorough research of the situation and the most effective solutions.  Make decisions and take action based on previous experience & judgment sometimes revising procedures to accommodate unusual situations.
• Ability to read write speak and understand the English language clearly to ascertain and document important information to follow written and/or verbal instructions and to provide clear direction/guidance.  Ability to relate to all levels of management employees and guests in verbal/written form.
• Ability to access and input information using a moderately complex computer system.
• Social skills as demonstrated by the ability to deal with internal/external customers some of whom will require high levels of patience tact and diplomacy to diffuse anger collect accurate information and resolve problems and concerns.
• Social skills as demonstrated by the ability to listen and respond to employee or management inquiries/concerns using a positive clear speaking voice answering questions and/or offering assistance giving accurate information regarding plans policy or procedures.
• Respond to guest inquiries.  Provide guest satisfaction through assistance direction and information within hotel guidelines.
• Ability to read write speak and understand the English language in case of emergency situations and to read caution and/or safety notices.
• Ability to exercise judgment and implement control over the performance of staff in assigned area.
• Check station before during and after shift for proper cleanliness.
• Ability to maintain attendance in conformance with standards.
• Ability to maintain a neat clean and well-groomed appearance.

Additional Information :

Typical physical / mental demands

• Ability to grasp bend stoop reach kneel crouch lift and/or carry or otherwise move coins weighing a maximum of 50 lbs. to a height of 4 feet on a continuous basis.
• Ability to move and work throughout the Casino for the duration of the shift.
• Ability to walk/stand and work 100% of shift walking a maximum of 5 miles.
• Ability to remain alert throughout the duration of shift.
• Ability to push/pull coins on a handcart weighing a maximum of 500 lbs. on an intermittent basis.

Experience  Requirements

Any combination of education training or experience that provides the required knowledge skills and abilities.

Education Requirements

High school diploma or GED equivalent.

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Part-time