Senior Inbound Product Manager | Data for AI

Overview 

ServiceNow is seeking a Product Manager Data for AI to help deliver foundational data capabilities that power AI and Generative AI experiences across the Now Platform.  

This role focuses on execution and delivery of data-for-AI platform features working closely with engineering design and cross-functional partners to ensure AI solutions are scalable governable and trustworthy.  

This is an ideal individual contributor role for a product manager with experience in data or AI-adjacent domains who is looking to deepen platform product skills while contributing to ServiceNows AI Foundations and Responsible AI strategy. 

Product Delivery & Execution

• Own and execute well-defined problem areas within the Data-for-AI product roadmap to achieve well-defined OKRs. 
• Define product requirements with a thorough understanding of AI Practitioners translating product strategy into clear requirements user stories and acceptance criteria for engineering teams. 
• Partner with engineering and UX to deliver high-quality platform capabilities on time. 

Data & AI Platform Capabilities

• Support delivery of data infrastructure and AI platform features such as data ingestion preparation grounding evaluation and observability. 
• Help define requirements for data quality synthetic data generation metadata governance and lifecycle management as they relate to AI workloads. 
• Contribute to platform capabilities that support safe and responsible AI usage in enterprise environments operationalizing Responsible AI and AI governance principles through product features and workflows. 
• Collaborate with legal risk compliance and policy partners to ensure data and AI capabilities align with ServiceNow standards and customer expectations. 
• Help define and track success metrics related to AI readiness data quality and trust. 

Customer & Stakeholder Engagement 

• Engage with internal stakeholders developers and select customers to understand data and AI platform needs. 
• Gather feedback to inform backlog prioritization and iterative improvements. 
• Support product enablement and documentation efforts to drive adoption. 

Learning & Market Awareness 

• Stay current on trends in Gen AI platforms data infrastructure and Responsible AI. 
• Support competitive analysis and market research to inform product decisions.  

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry. 
• 5 years of product management experience preferably in enterprise SaaS platform data or AI-related products or equivalent experience and education. 
• Working knowledge of data concepts that support AI such as data quality governance labeling and lifecycle management. 
• Exposure to AI or Gen AI concepts (e.g. LLMs grounding evaluation) with a desire to deepen technical understanding. 
• Strong execution skills with the ability to break down ambiguous problems into actionable requirements. 
• Effective communicator who can collaborate with engineering design and cross-functional partners. 
• Comfortable operating in fast-paced evolving environments with guidance from senior product leaders. 

Nice to have 

• Bachelors degree in Computer Science Engineering Data Science Business or a related field. 
• Familiarity with ServiceNows platform data model or AI offerings. 
• Experience supporting developer-facing or platform products. 
• Interest in Responsible AI AI governance or enterprise AI adoption. 
• MBA from a premier institution. 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time