Case Coordinator, NISS. Permanent Full Time Parramatta

Case Coordinator

• Flexible working arrangements (Office/Home)
• Access great employee benefits including fitness passport discounted health insurance travel club members more.
• Generous salary packaging benefits -up to $18550 per year tax free!
• 24/7 management support via our National After-Hours Support Service

As an asylum seeker or refugee in Australia the path to stability can be rocky and we acknowledge the relentless fight for freedoms that some of us take for granted. At Life Without Barriers we see the strength resilience and courage it takes to rebuild a life in a new country.

Through our National Immigration Support Service (NISS) we provide compassionate culturally safe and trauma-informed support to asylum seekers and refugees living in the Australian community. We walk alongside individuals and families on their journey helping them navigate what can be complex and challenging systems and empowering them to reach their goals one step at a time.

About the Role

Employment Type: Permanent Full Time

Attendance: Full Time 38 hours per week.

Office Location:Parramatta with flexibility to work from office and home.

As a Case Coordinator you will provide personalised and responsive case coordination services to this role you will;

• Conduct thorough assessments to determine client eligibility
• Work with clients to create and regularly update their personalised case plans
• Assist clients with referrals to appropriate community supports and resources
• Ensure client safety by performing risk assessments creating safety plans and accurate record keeping
• Build strong relationships with clients and their families using strengths-based and culturally sensitive approaches

Skills & Experience

• Tertiary qualifications in Human Services or related discipline (minimum Certificate IV requirement with relevant experience)
• Case coordination experience including developing and implementing case plans that support clients independent living and their ongoing eligibility for services.
• Experience working in Mental Health and/or Domestic Violence sectors will be highly regarded
• Ability to perform comprehensive assessments in areas such as finances health housing social needs vocational skills and education.
• Experience managing clients with complex physical and mental health issues
• Working understanding of current casework practices for Culturally and linguistically diverse clients.
• Multilingual communication skills would be highly regarded

Successful candidates will be required to clear probity checks including National Criminal History Record Check and any relevant stated based checks.

How to Apply

Include your resume and covering letter in one document click Apply and follow the prompts. For general role enquiries contact

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit for information on our access and inclusion work and how to contact us directly.

Applications close at midnight on Sunday 18^th of January 2026.

We want to employ people who reflect the diversity of our clients to ensure we can support each clients individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.