Hadoop + Production Support

Position Description:

Company Profile:

Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .
Job Title: Hadoop Production Support

Position: Engineer / Senior Engineer

Experience: 47 yrs

Category: Application Support / Big Data

Main location: Hyderabad

Employment Type: Full Time

Your future duties and responsibilities:

Job Description:
Role Overview

The Hadoop Production Support Engineer will be responsible for monitoring supporting and maintaining Hadoop ecosystem components in a production environment. The role involves incident management job monitoring health checks and coordination with L2/L3 teams to ensure platform stability and SLA compliance.

Key Responsibilities

Monitor Hadoop ecosystem components including HDFS Hive Spark Oozie HBase Kafka YARN and MapReduce using enterprise monitoring tools.

Perform regular health checks for Hadoop clusters nodes and jobs to ensure high availability and stability.

Respond to alerts incidents and service requests ensuring timely resolution or escalation as per defined runbooks.

Support ETL batch processing and resolve basic job failures in production.

Monitor and support job scheduling tools such as Control-M CA7 Oozie and Airflow.

Execute predefined scripts SQL queries and standard operational procedures for routine support activities.

Maintain and update incident records root cause analysis and resolutions in the knowledge base.

Ensure SLA adherence for P1P4 incidents with proactive follow-ups and stakeholder communication.

Collaborate with L2/L3 engineers developers DBAs and infrastructure teams to maintain production stability.

Prepare and share daily/weekly reports on incident trends recurring issues and cluster performance.
Required Skills & Experience

Hands-on experience supporting Hadoop ecosystem components (HDFS Hive Spark Oozie HBase Kafka YARN).

Experience with enterprise monitoring tools such as Nagios Grafana Cloudera Manager or Ambari.

Strong understanding of Hadoop cluster operations and production support processes.

Experience in incident and service request management.

Knowledge of ETL batch processing and job scheduling tools (Control-M CA7 Oozie Airflow).

Ability to execute operational scripts and queries as part of support activities.

Strong troubleshooting analytical and communication skills.

Experience working in 24/7 production support environments.

Required qualifications to be successful in this role:

Preferred Qualifications

ITIL certification.

Basic scripting knowledge (Shell/Python).

Experience with cloud-based Hadoop platforms.

Exposure to ServiceNow or similar ITSM tools.

Skills:

• Grafana
• Hadoop Ecosystem (HDFS)
• Incident Management

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.