Manager of GE Interpretive Programs Volunteer Guide Program
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Job Location:
Monterey, CA - USA
Monthly Salary:
$ 75400 - 93000
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
At the Monterey Bay Aquarium we are passionate about creating an inclusive workplace that celebrates and values diversity. We firmly believe that having a team of diverse backgrounds and voices working together increases our capacity to serve our visitors and fulfill our mission.âWe welcome people from all backgrounds into our team and strongly encourage people of color LGBTQ individuals veterans and people with disabilities to apply.
Priority deadline for applications is January 26 2026. Due to the volume of incoming applications the role may be closed earlier than January 26 2026.
Job Summary:
Manage the development implementation and delivery of Interpretive Programs (Public Programs Guide Program Specialty Programs). Uphold the standard and quality of interpretive messaging in all programs in collaboration with senior Guest Experience management staff volunteers Volunteer Engagement team and contractors. Oversee daily Interpretive Programs operations and budget; train coach and provide ongoing feedback to staff volunteers and contractors. Foster an inclusive emotionally intelligent environment that champions diversity equity inclusion and accessibility (DEIA) ensuring that all programming is culturally relevant accessible and engaging to diverse partnership with management and cross-functional teams cultivate a culture of empathy respect and collaboration. Core Activities may vary based on assigned programs. Perform other duties as required.
Core Activities:
- Provide leadership to and management of the interpretive programs staff and volunteers (Guides Shift Captains and Mentors); coach and provide ongoing feedback.
- Facilitate and deliver training (onboarding intensives new programs specific skills and roles).
- Provide daily operational management of the Interpretive Programs Team and Guide Volunteers.
- Develop new interpretive programs working cross divisionally to support the Aquarium mission.
- Lead the strategic development of new initiatives.
- Implement the launch of new interpretive programs (tours theatrical night events virtual public auditorium among other guest facing programs).
- Evaluate programs to measure and analyze program effectiveness to help inform the future strategy of interpretive program offerings.
- Write guest experience training materials including enrichments for the Guide Program Pathway and Interpretive Programs (tours theatrical night events virtual public auditorium); keep them updated on Tidepool and MBA Learns.
- Manage the creation and editing of new/existing training materials including but not limited to audio visual manuals digital libraries handouts and presentations.
- Evaluate and approve program delivery from guest facing staff and volunteers.
- Deliver ongoing interpretive programs (e.g. deliver feeding narrations auditorium programs tours etc.) as required.
- Assist the Operations team with ad hoc floor support on the floor as required.
Preferred Knowledge Skills & Abilities (KSAs):
- Bachelors degree in a natural science education or performing arts or equivalent experience
- At least four years experience in a management or professional leadership role ideally in a museum educational or camp setting
- At least four years experience delivering educational or related programming in an informal setting
- Demonstrated ability to develop science training materials for non-science professionals
- Experience with training staff on program delivery as well as offer continued coaching and feedback
- Proficiency in delivering educational programs in a fun scientifically accurate and engaging manner
- Strong interpersonal skills and familiarity in working with a variety of professionals interns and volunteers of various ages
- Flexibility and the ability to be self-directed while performing a number of diverse tasks simultaneously
- Excellent written and oral communication skills
- Must be able to work weekends evenings and holidays
- Ability to work within and maintain Monterey Bay Aquariums Core Values
- Demonstrated commitment to Monterey Bay Aquariums Leadership Competencies
- Preferred Certifications: National Association of Interpretation ASTC AZA or the Getty Leadership Institute
- Experience with adult education
- Experience managing multigenerational group settings
- Track record managing large groups of volunteers
Physical Requirements to Perform Essential Job Functions:
- Typical office equipment
- Constant sitting standing walking bending
- Occasional unassisted lifting up to 50 lbs
- Typical office environment main aquarium and exhibits occasional offsite events
Annual Compensation Range:
$75400 - $93000 USD annually. Starting rate will vary based on previous experience and relevant skills/knowledge set.
Required Experience:
Manager
Key Skills
- Fundraising
- Communication skills
- Physical Examinations
- Hospice Care
- Workers' Compensation Law
- Computer Literacy
- Grant Writing
- Music Therapy
- Memory Care
- Public Speaking
- Volunteer Management
- Writing Skills
About Company
A leader in ocean conservation and education, the Monterey Bay Aquarium is considered by many to be the best in the world. Behind that reputation is a fantastic staff with remarkably diverse skills, all dedicated to earning and keeping that honor. Our purpose-driven work—to inspire c ... View more
