Director of Operations, Child Crisis Services
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Job Location:
Concord, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Make a Difference in Someones Life!
At Monarch we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team we provide hope promote wellness and empower individuals and families impacted by mental illness substance use disorders intellectual and developmental disabilities and traumatic brain injury.
You Belong at Monarch
You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what youll find at Monarch. Here we care for people including our team members. We offer a comprehensive competitive benefits package that supports full-time and part-time team members and their families. More than just a job this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.
Job Highlights:
Starting Pay: $83000/yr
Minimum Requirements:
- Bachelors degree in human services field
- Five (5) years of experience with children/youth/adolescents with a mental health diagnosis in a residential setting.
- Three (3) years of experience in leadership with progressing experience.
- Strong knowledge of Medicaid and managed care.
Other Preferred Qualifications/Education:
- Masters degree in human services field
- Clinical Licensure (LCSW LMHC Psychologist and other licenses) strongly preferred
This Opportunity:
The primary responsibility of the Director of Operations Child Crisis Service is to provide oversight of the operations of PRTF services. This position provides leadership and coordination within the area of responsibility and serves as a tactical point person as it relates to the care of the people we support staff development physician relationships quality initiatives program development and corporate-wide success. This person must be able to provide flexible work hours including nights and weekends as needed.What Youll Do:
- Provide overall leadership and management of daily operations within the PRTF.
- Develop and implement strategic plans policies and procedures aligned with organizational goals and regulatory requirements.
- Provide effective administrative supervision and oversight as applicable and within accepted agency guidelines to assigned staff. This shall include but is not limited to responsibility for hiring discipline termination training and performance appraisals.
- Lead multidisciplinary teams ensuring effective communication and collaboration across clinical nursing educational and support departments.
- Collaborate with clinical leadership to maintain high standards of care and continuous improvement.
- Develop and manage annual budgets staffing plans and resource allocation. Ensure regular and clear communication with staff on budget expectations
- Oversee billing reimbursement processes and financial performance.
- Ensure efficient facility operations including scheduling admissions and capacity management.
- Ensure 24-hour coverage for individuals served as needed.
- Maintain compliance with state licensing regulations Medicaid requirements Joint Commission standards and other governing bodies.
- Lead audits inspections and quality improvement initiatives.
- Support outreach and marketing efforts to maintain strong referral pipelines.
- Investigate complaints prepare reports on resolution and provide and avenue for timely resolution of all concerns and complaints including review of incidents and ensure all documentation is completed providing feedback and plans of action if change is warranted
- Coordinate and prepare staff for potential weather and other related disasters
- Attend and actively participate in meetings and training as required.
- Demonstrate knowledge of emergency procedures and assist in crisis situations including implementation of safety measures for a safe milieu
- Demonstrate knowledge of and comply with all agency policies and procedures
- Complete all other relevant responsibilities assigned by the supervisor
- Driving and travel may be required
Education Were Looking For:
Bachelors: Human Services (Required) Masters: Human ServicesCertifications Were Looking For:
Drivers License (Valid) - USA Licensed Clinical Mental Health Counselor (LCMHC) - State Board of Licensed Professional Counselors Licensed Clinical Social Worker (LCSW) - State Social Work Certification and Licensure BoardExperience Were Looking For:
Experience in leadership with progressing experience. 3 Years Required Experience with children/youth/adolescents with a mental health diagnosis in a residential setting. 5 Years Required Strong knowledge of Medicaid and managed care. RequiredSchedule:
Schedule will vary based on staffing needs and responsibilities**Anticipated Start Date: April 6 2026.**
Target Weekly Hours:
40Monarch is an Equal Opportunity Employer
Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.
Monarch does not accept paper person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process should contactor call .
This job description in no way implies that these are the only duties and responsibilities to be will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a job description is subject to revision at the discretion of Monarch.
Required Experience:
Director
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
Monarch is a North Carolina statewide provider of comprehensive specialty mental health and human services.
