Location: Remote
The Operations Coordinator is responsible for coordinating the day-to-day operations of the organization ensuring that processes run smoothly and efficiently. This role requires strong organizational skills attention to detail and the ability to collaborate with cross-functional teams to meet operational goals and objectives.
Operational Support:
Provide day-to-day support in the execution of operational processes and tasks.
Monitor workflows and ensure the completion of all tasks in a timely manner.
Coordinate with different departments to ensure efficient business operations.
Process Improvement & Optimization:
Identify inefficiencies in operational processes and suggest improvements to increase productivity.
Implement operational best practices and ensure adherence to company policies and standards.
Track performance metrics to assess and improve operational efficiency.
Project Coordination:
Assist in the planning and execution of internal and external projects.
Ensure that projects are completed on time and within scope by working closely with project managers and cross-functional teams.
Track the progress of ongoing projects and ensure resources are allocated properly.
Resource Management:
Oversee inventory management ensuring that supplies and resources are available when needed.
Help manage and allocate resources to different departments or teams as required.
Maintain records of equipment and supplies ensuring proper documentation.
Vendor and Supplier Coordination:
Liaise with vendors and suppliers to ensure timely delivery of goods and services.
Negotiate contracts monitor service level agreements (SLAs) and resolve any issues related to procurement.
Track and manage vendor performance to ensure high standards are met.
Communication & Reporting:
Serve as a central point of contact for internal teams vendors and clients regarding operational inquiries.
Prepare and distribute reports on operational performance including key performance indicators (KPIs).
Communicate any changes in operational processes procedures or schedules to relevant teams.
Administrative Support:
Maintain and organize operational documents including contracts policies and project timelines.
Assist in scheduling meetings appointments and travel arrangements for the operations team.
Ensure that all operational paperwork is complete and up to date.
Compliance & Risk Management:
Ensure that operational activities comply with industry regulations company policies and safety standards.
Identify and mitigate operational risks by implementing preventive measures.
Assist in audits and inspections to ensure that operational practices meet regulatory requirements.
Customer & Client Service:
Coordinate with customer service or support teams to resolve operational issues or customer concerns.
Ensure that customer-facing operations meet quality standards and expectations.
Track customer satisfaction metrics related to operational performance.
Team Collaboration & Training:
Work closely with team members to ensure smooth operations and provide operational training when necessary.
Assist in onboarding new employees and provide guidance on operational procedures and tools.
Foster a collaborative work environment to improve team performance and morale.
Education:
High school diploma or equivalent required.
Associates or Bachelors degree in Business Administration Operations Management or a related field preferred.
Experience:
1-3 years of experience in an operations or coordination role.
Experience in project management supply chain management or logistics is a plus.
Familiarity with operational software and tools (e.g. project management tools ERP systems).
Skills:
Strong organizational and multitasking skills with the ability to prioritize effectively.
Excellent written and verbal communication skills.
Ability to work well under pressure and handle multiple projects simultaneously.
Strong problem-solving skills and ability to think critically.
Proficiency in Microsoft Office Suite (Excel Word PowerPoint) and/or project management software (Asana Trello etc.).
Detail-oriented and proactive in identifying operational issues and suggesting improvements.
Certifications (Optional):
Certification in Project Management (e.g. PMP) or Operations Management is a plus.
Lean Six Sigma or other process improvement certifications are a bonus.
Office-based role with potential for remote or hybrid work depending on company policies.
Standard business hours with occasional overtime or travel required for project work or client meetings.
Interested candidates should submit a resume and cover letter.