Director of Implementation
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Job Summary
Job Summary:
Were seeking a Director of Implementation to own the successful delivery of Keebler Healths platform for newly signed provider and payer partners. Reporting directly to a Head of Revenue you will be responsible for translating commercial contracts into live high-impact clinical and data workflows.
In this outcomes-focused role youll lead cross-functional implementation teamsincluding engineers data specialists and clinical operatorsto design build and deploy customer-specific solutions. You will own go-live success ensure customers realize value quickly and then execute a clean handoff to account ownership once implementations are complete.
Your work will directly influence customer satisfaction revenue realization and Keebler Healths ability to scale across high-profile healthcare organizations.
Key Responsibilities:
- Own the end-to-end implementation lifecycle for newly signed customers from contract signature through go-live and handoff to account management.
- Translate commercial agreements clinical requirements and data realities into clear implementation plans and executable workflows.
- Lead and coordinate engineers data teams and clinical stakeholders to design and build customer-specific implementations.
- Serve as the primary implementation lead and decision-maker for customers establishing credibility with provider and payer operational technical and clinical leaders.
- Define and own implementation outcomes by setting clear success criteria timelines and milestones aligned with business and customer goals.
- Make tradeoff decisions across scope sequencing and technical approach to ensure timely delivery without sacrificing quality or safety.
- Develop and refine repeatable implementation patterns tooling and best practices to improve speed quality and scalability over time.
- Identify implementation risks early and proactively resolve blockers across product engineering clinical and commercial teams.
- Partner closely with Sales Product Engineering and Clinical leadership to continuously improve how Keebler Health delivers value to customers.
Qualifications:
- 7 years of experience in implementation solutions engineering technical delivery or related roles in high-growth healthcare technology environments.
- Proven track record of leading cross-functional teams to deliver complex customer-facing healthcare technology solutions with measurable business outcomes.
- Experience owning delivery outcomesnot just project executionincluding customer go-live success and value realization.
- Strong ability to mold ambiguous customer needs into a clear technical and operational plan.
- Excellent communication and interpersonal skills with the ability to lead confidently with customers and internal stakeholders.
- High sense of accountability to communicate and take honest ownership over wins and losses for both senior leadership and customer stakeholders.
Preferred Qualifications:
- Experience with healthcare technology or value-based care.
- Understanding of interoperability standards (FHIR HL7) and healthcare compliance (HIPAA).
- Experience with clinical or operational workflows in provider organizations or risk-bearing entities.
- Prior experience working in a startup or high-growth environment.
- Extraordinary sense of humor
To Apply:
Email or submit a resume with:
- A highly personalized bold and hilarious Keebler Healthstyle introduction that grabs attention - outgoing fun and uniquely you. Think: confident high-energy slightly irreverent (but still professional) with a smart nod to healthcare value-based care and the fact that were building something real.
- The role youre applying for
- A link to your LinkedIn profile
- Anything else you think we should know
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
About Keebler Health: Keebler Health is a venture-backed healthcare technology startup committed to advancing Value-Based Care (VBC). We empower healthcare providers with AI-native solutions that streamline VBC workflows, drive clinical efficiency, and improve outcomes for patients. O ... View more
